The Cube Hotel Birmingham

Do not stay at this hotel. No air con in a boiling glass box and incredibly rude staff, I’ve not been spoken to like this ever. (EDIT: found out this hotel has gone into administration, no wonder the air con is broken and no one seems to care, still happy to take your money though) The room was so hot I had to sleep with wet towels on, the Air Con would not function at all. I was in a party of several rooms and all of them had the same problem. Hotel staff repeatedly lied, promising to sort the air con and then to supply fans but never did. We were not warned about the air con so had no chance to book elsewhere on one of the hottest days this year. The room was uninhabitably hot we got no sleep. In the morning our party made a complaint about the room in the hope of a small refund due to the complete lack of sleeping and I have never been so rudely spoken to in my life. The manager said “I am choosing not to speak to him” about myself after raising a perfectly calm and respectful complaint, and then refused to acknowledge our problems, admit any responsibility on behalf of the hotel or offer a reasonable refund. I appreciate that this is not directly the staff’s fault and we made this very clear when complaining that we did not blame them but it was made incredibly personal by the manager on duty. Had they been honest and open about the lack of AC we would have been happy with a small refund but the repeated lies and rudeness with a complete lack of accountability was unacceptable. I feel sorry for the people who have to work under these conditions because the management here are clearly refusing to deal with a complete lack of facilities and there staff are unequipped to deal with these issues. If you are looking for a place to stay near the Mailbox stay at the Mal Maison for the same price.

This hotel needs to close. Room was boiling hot despite being quite cool outside and the air con was not working properly nor is there any window to open. I Slept with a wet towel on my body to cool. We would have changed to a different hotel but they didn’t let us know there was a problem with the air con ,in fact they refused to accept there was a problem, and we got in too late that night to change. I booked 5 rooms and gave this hotel close to a grand for my friends hen do, wish I had just booked a travel lodge. My friends slept on the floor close to the unopenable window to be cool. When we complained, as many other guests did, the staff were extremely rude and were offering 15% off each? They also said there was no manager in on the weekend despite us speaking to a manager a couple of hours later. The staff also refused to speak to my boyfriend about any of our problems. It’s the staff I feel sorry for having to deal with peoples endless complaints management really need to do something about the air con. DO NOT BOOK THIS HOTEL. If you already have it booked, just book somewhere else.

We stayed here for business as I was at a conference. Check in was fine and I was on the 23rd floor. Room was basic and had everything I needed. There were a few minor issues like stains in the carpet and the bedding seemed damp. This I think was due to the air conditioning. It soon didn’t feel damp once it was turned off for a while. Bathroom was clean and nice toiletries. ||The main issue for me was the it had to be the most uncomfortable bed I’ve stayed in. All through the night springs were digging into my pelvis. The end was also noisy when I moved. I was also woken up at 5am by someone banging around and coming from the service doors. All in all it was an ok stay but a few minor things that will make me choose somewhere else next time.

Myself & my daughter stayed for 1 night on the 20th May. We had a Superior King with balcony. The bathroom / shower and the location was the best thing about our stay, besides that no other positives. The carpets were worn & stained. The pillows were terrible, didn’t have pillow protectors on, were lumpy & uncomfortable. We went to reception to ask if they had any other pillows we could swap them for, their reply was “we don’t have any empty rooms & this is where we would get spare pillows from.”|The curtains didn’t completely close, some of them were hanging off the rails. The outside wooden furniture was like sitting on a pallet and was green/rotten in places. Wouldn’t have been so bad if it had cushions on it…|The air conditioning on arrival didn’t seem to work, as there was also a fan in the room. The air con was on a constant setting of 18°C, but felt like we had the heating on. |We asked reception about this and they said it is due to the room being all glass windows, but upon reading other reviews, we can see that others have also had a similar experience with the warmth of the so called “air conditioning”. |The lock on the door to the balcony was broken as it kept falling off and wouldn’t properly lock the door. |Not at all worth the £160 per night price tag and we would definitely NOT stay here again.

The worst hotel experience i have ever had, do not stay!!!!! Stayed here for my friend’s hen do, booked 5 rooms and the air con was broken in all 5. No windows, it was like sleeping in a sauna. But worse than this the staff at reception refused to accept the problems with the hotel, we were repeatedly lied to and no one showed any level of remorse for our horrendous experience. Instead we were met with rudeness and a lack of understanding. No one told us about the issues with the room on arrival, they just let us figure it out for ourselves despite being fully aware of the lack of aircon. The worse part is the price point, this hotel is on the more expensive side, yet I would have rather slept in my car for free. Two of us slept on the carpet with a wet towel on us, it must have been at least 35 degrees Celsius in our room. THIS IS YOUR WARNING DO NOT STAY HERE 0/10

Great location right on the canal through Mailbox. Great views as all rooms are on floors 23 and 24. Breakfast at Marco Pierre Whites was good. The hotel is looking a little tired but was basically clean and okay. Review after review says that aircon not working and I'll add another to say the same. You can't open a window. It is very hot and having two large upright fans doesn't cool anyone down. Sadly as it affects sleep you should go elsewhere, and The Cube should STOP advertising rooms as having air con - they don't, it simply doesn't work.

Nicely located next to the canals and city center. However very poor service in terms of room: no possibility to get the airco up and running (old system, it shows 18°, inside it's over 25). Whole day and night hot in the room, no window opening, a fan was set seperately to mask the non-working of the airco but the fan just blows the same air in the room. Boiling hot in addition to the old fashioned way of having carpet in the room. In addition: the shower and washing table only gave me (very) hot water. When turning to cold, it stays hot. Not nice to refresh yourself. |Reception is tiny small on the 7th floor, a bit out of all and not full time staffed (camera watches when someone comes at the reception though). Positive point is the super view on the highest floor for the breakfast/dinner. Anyway, I will definitely NOT come back.

Such a shame. Still no Aircon. Reception didn't warn us or offer an alternative until pressed. View from the room is amazing. Balcony is great but furniture looks shabby and missing cushions. Decor would have been amazing a few years ago but it's a shame it hasn't been maintained. Just paint the woodwork and tidy the grout, basic stuff. Let customers know the Aircon isn't working so they can decide. I wish I'd read the reviews more as most say the same.