The Cube Hotel Birmingham

Photo says it all - 32 degrees registering on the fan provided as a/c not working. Only informed at check in, absolutely ridiculous. Moved hotels and promised a refund - still not been processed. Avoid like the plague. Stay at AC hotel (ironic name given issue) just next door - lovely hotel, lovely front desk team and great coffee from Black Sheep in morning: The Cube just take your money to stoke the fire they seem to have in the basement…!

I did not end up staying here but the 3.9 average review score at present does not reflect the reviews since 2023 when the air conditioning at this hotel seems to have stopped working. I was booked on a (very cheap - half the published price) corporate rate here, but then saw the reviews on the day I was meant to be checking in. At the desk when I asked about air conditioning, I was told they don't have it and immediately offered a full cancellation. The website does quite clearly state air conditioning is included in rooms so there is clear mis-selling by the hotel.

Booked for 4 nights.|I cannot believe this hotel is allowed to operate.|Windows fixed - do not open.|Air con not working - on enquiry was told it has not been working for 3 years.|Provided with 1 fan and a bucket of ice. Sked if we wanted to check out - but it was too late.|Fan temp it 33c in the night. Unable to breathe or sleep.|Stayed only one night was offered refund for the remaining 3. ON check out i raised the issue of the night e had stayed - was offered 40% discount - refused saying i was taking this further ( having visited GOV.uk site and room ventilation and temperature guidance) so was offered full 4 night discount.|However i now need to battle that we had to rebook elsewhere for the remaining 3 nights and at late notice with a very busy Birmingham, we had to pay more than the original booking for a much smaller less well provided room. Plus the cost of the uber to move us there.|So will be pursuing the extra costs involved.|Again , however, my main concern is to protect others from booking there.|I do feel sorry for the desk staff who clearly have to deal with this battle every day.

When we arrived, we were told the AC wasn't working, the inference being it had only just broken. A look on trip advisor made it clear it's been months!|Bedroom was so hot it was impossible to sleep. The fan simply moved hot air around and too noisy to keep on during night.||Had a drink in the bar, once staff served me... some drinks not available. |3 out of 6 ladies toilets out of order, one working had no lock on door. Partner told me gents were grimmer than grim.||Have cancelled my booking for later in the year.||Waiting for 10% refund....

Upon arrival we were told there was no hot water on our floor and conveniently the engineer had just arrived to take a look at it. They said no contact details were left when booking to inform us which is a lie as they had our email address. We were reassured the hot water would be back the following morning however it was off for the full 2 days of our stay. It was actually a blessing in this case that the aircon was broke as after a freezing cold shoulder you were welcomed by a really hot room! The communication regarding the hot water was none existent. The room card did not work for the full duration of the stay. The room was clean apart from a stray black hair on the bed. The TV was awful. The channels were not showing correctly and the remote was broken. The hotel security staff were also very judgemental. Would not recommend this hotel and would not stay here again which is a shame as the location is ideal.

Apparently, letting guests know the air conditioning isn’t working — on the hottest day of the year — isn’t standard practice here. We only found out after we checked-in and went to the room ourselves to find 2 measly fans blowing hot air on the 23rd floor. When we called down about it, the response was impressively rude: no apology, just “It’s not working,” followed by, “You can leave then,” when we said the offered 10% off and then free drink wasn’t quite cutting it. We did leave, got a refund, and spent the evening scrambling to find somewhere else to stay (at much higher cost, of course and with great difficulty considering we were there for an event). All of which could’ve been avoided with a little transparency and a touch of basic customer service. Since then we’ve sent two emails of complaint however again there’s been no communication or apology. Disappointed, but not entirely surprised.

We stayed for 2 nights paying 4 star prices for a terrible experience. Aircon not working making the stay unbearable. What I don’t understand is why this has not been fixed despite the numerous complaints over the last couple of months. The leadership should be ashamed. Even worse is that we were told on a number of occasions that maintenance were working on the problem - clearly not the case from the reviews. ||Avoid at all costs until the issues have been fixed.

The Hotel has no air conditioning at all and the room doesn’t have windows that can open at all. The room was 33 degrees (as per the fans) reading. Had to check out and leave. Found another hotel close by that was cheaper, cleaner and had air con.||Worth noting that there were two other parties at reception who were complaining about the heat situation. One of whom stated he hadn’t slept for 3 nights. ||Taking the air consider the rooms were very tired and the whole is very shabby and feels a little dirty