The Cumberland Hotel, London

Catherine was an absolute delight. She checked us into the lounge and her service was phenomenal. Extremely up beat and friendly with a charming smile. She made our experience feel near magical. With every need and request being met with such enthusiasm and helpfulness, I can’t imagine anybody leaves your establishment with a slither of dissatisfaction when she is around. I mean to make it clear that she was the reason for our 5 stars. Credit needs to be given to the people that bring these experiences to life just as much as the establishments housing them.

Absolutely a great hotel experience. Fun, great music theme (formerly Hard Rock Hotel) staff was professional and personable. Security staff was always present and alert, which made us feel super safe. Close to transportation options and within walking distance to popular tourist attractions. Would definitely recommend and return.

The location is great. Rooms are quiet, and the security is good. however the rooms are not well kept and it needs to be more hygienic (no plastic bags in the trash cans). Dust is everywhere. Service is extremely bad. The housekeeper turns off the AC every time she cleans the room, so when you get back, you find the room smells extremely bad. The soap bottle is not refilled although it has been empty for 2 consecutive days. You don’t feel that the staff care about customer satisfaction, when you communicate an issue, they never apologize or show understanding. For the price you pay, you will feel ripped off. This place is absolutely not worth the money.

Nice hotel, good security and good location, fun atmosphere, clean rooms with plenty of towels and some free snacks and drinks. Check in clerk was very nice and really helpful, wanted to ensure we had the best experience and were looked after. Great job. But….. We had travelled on a 14 hour flight from Asia, landing at 6am and arriving at the hotel around 9:30am. Check in time was 3pm so we had contacted the hotel in advance asking for a room to be made available or for us to be able to use any shower facilities if not. Unfortunately there was no room available and so the check in clerk arranged for us to access the fitness centre and use showers there in order to freshen up before we headed out. All was going well and our family of four were showering until we were, somewhat rudely, confronted by someone (who failed to say who he was or what position he held) and they announced we were most definitely not allowed to use the showers and told to leave. Luckily for us we had almost finished showering and had therefore freshened up, however the confrontation left a very bad taste. When you pay £400 a night to stay in a hotel not only would you expect them to be more accommodating, they also are bucking the trend of every hotel I’ve stayed at in the world that are far more accommodating to guests needs in these situations. So if you are on a long journey and arrive early, don’t expect to be able freshen up. Personally I think The Cumberland was a good experience overall, but definitely they didn’t make us feel as welcome as we’d expect upon arrival.

I recently had the pleasure of staying at this hotel and I cannot recommend it enough. From the moment I walked in, the staff was incredibly friendly and welcoming. The room was spacious, clean, and beautifully decorated with all the amenities I could need. The bed was comfortable and I had a great night's sleep. The hotel's location was perfect, right in the heart of the city with easy access to restaurants, shops, and attractions. The breakfast buffet was delicious and had a wide variety of options to choose from. I also enjoyed relaxing by the pool and taking advantage of the fitness center during my stay. Overall, my experience at this hotel was exceptional and I will definitely be returning in the future. I highly recommend this hotel to anyone looking for a luxurious and comfortable stay in the city. Five stars all around!

We had another wonderful stay at The Cumberland. It’s our favorite location. Should really be higher than a 4 star hotel. The staff is always very helpful and kind. Shout out to our friends - Leo, Jordan, and Desmond. It was great seeing you all again. See you next year.

Quite expensive for what it is. We arrived on time for check in but the rooms were not ready. Reception kept telling us 5 minutes that ended up being an hour. Only once we complained did they get their manager and then offered us breakfast. Room was mediocre. Washroom smelled weird. There was a number 2 stain in the toilet. Reception was asked to bring up an extra duvet and towels when we were checking in. They never brought it. Had to ask a second time. Still didn’t bring it. Asked a third time and they were annoyed and finally brought up only the towels. When we asked the person where the duvet was he just stared at us and went to get it. Room service was expensive and pretty inedible. “Smoked chicken pizza” looked like white little boiled chicken breast that came out of a bag and was throw randomly into one corner on tomato paste. We didn’t eat it. Location was pretty central but I wouldn’t come here again.

Had a great experience at this hotel!|Visited as went to a concert at Hyde Park.|We were able to check in before check in time as the room was ready which was fab. Quick easy transaction booking in and checking out.|Room was very spacious considering there were 3 of us. There wasn't enough towels so asked for more and we're brought to the room pretty much straight away!|Slept very well and the next day had lunch in the restaurant which was superb!! |Dario was attending to us and he was absolutely Fantastic! Always asking how we were and if there was anything we needed. Always checked back on how the food was and was very pleasant at all times! The food was lovely too so will definitely visit again, either to eat, have a drink or stay!