Natasha G.
Google
Gosh not even sure where to start with this review!
I have been on my curly hair journey for some time I chose this place after doing some research (not enough). My hair was just sitting on my shoulder blade when curly; the longest it had been in 8 years!.
I followed the salons instructions by booking consultation which ended up being with Nia. I explained my hair stories and that my hair has major shrinkage along with differentt textures, she assured me that the things i described would not happen. She explained the service, curl by curl on totally dry hair to avoid hair being cut too short, my appointment was booked for 7 weeks later.
On the day of my appointment i arrived on time, they were running late.
Alba (not the stylist that i was booked for ) asked me to take a seat, she looked at my hair took a photo of the back and explained the deluxe service. I explained i was growing my hair, that i needed to wear it out more and that i was enjoying the length.
She completed the steam treatment then she started to cut my hair WET!
She then set my hair in way it never has before and sat me under the dryer. Well! Obviously my hair began to shrink. My hair was diffused then cut into some more, she cut my hair into mushroomy mullet, i was absolutely devested, The receptionist noticed i was not happy as she she actually said look you dont look happy, I just wanted to leave.
Over 4 inches of hair cut off from the front and 2-4 inches in the back, it is all uneven and to add to it my hair was also thinned, beyond repair.
I contacted the salon explaining the terrible cut, the response was that 'maybe you did not style the hair as was shown in the salon'.
Styled... 4inches of hair gone without consent and its a styling issue.
Eventually i was invited back in to 'fix' the issue, Stacia attempted to elongate my curls, her technique was good however she was unable to balance out the cut because some parts were so short.
I asked the salon for a refund they have refused as they have 'worked with me to fix my hair'.
if you choose this salon even after reading this then good luck.
Edit:7 months later and I am still trying to repair the damage caused from the awful uneven cut, the technique used-running the scissors down the hair shaft to thin the hair has split my hair from the middle if each curl. Any length has to be cut to try to stop the hair splitting further damage.