Karis L.
Yelp
Absolutely NOT!!! Sorry for the long review but, this review could definitely help others on their decision with their stay in Denver.
Upon arrival, I loved that the location was perfect and that it's located in the midst of everything... including lots of restaurants, stores, and events.
The dresser drawers wouldn't stay closed at all.
The a/c wouldn't go off, so I had to use the a/c at low temps in the day time and at night, I change to heat at low temperature. The freaking thing was super loud!!
The coffee maker didn't work at all and leaked water all over the place.
The only reason that, I didn't complain was because I wasn't in the room long enough.
This review has nothing to do with the staff as they were all catering and even treated me as if, I were some big boss President. Grateful and honored for this awesome service.
The STAFF all went over and beyond to make sure that I was comfortable even though, I never once complained or let them know how I felt. I smiled and walked away each time I would see them on my, in and out venture.
This is a great place to stay if you have fur babies that you travel with, since this is a pet friendly hotel.
You wouldn't know that ithis is a pet friendly hotel unless you start to see the fur babies walking. I only noticed as I was leaving one early morning during my stay.
I should've read the reviews prior to booking but, I was so excited to actually have a more indepth experience of Denver (since I've been here 2ce but, I've never had time to actually get out, tour the City) as I did this time.
Although, the garage was secure like no other, it's extremely creepy and dark down there!
I can not believe that there's a daily parking fee here which I disagree with as a guest.
I searched for the valet staff who were never around so, I ended up self parking. This garage is the perfect place to make a scary movie in or to bet on a death wish in.
It was also hard to determine how to get out of the garage as I seen many vehicles driving in circles trying to find the way out. Hilarious
I was lucky to have figured out the architecture design of the place and was able to locate the way out... the others followed me and even honked to thank me lol Funny how humans operate!
There's Horrible lighting and signage, in the garage area not to mention the art work on each parking floor being... although talented, very creepy!
Checking in:
I was able to get into my room early thankfully, which was very nice of them! Again, The front desk crew were extremely catering and an AWESOME crew! They provided me with a goodies bag as being a Hilton Honors participant. Thanks guys!
The hallways were interesting as each floor had it's own theme which was cool.
All Hilton hotels has a 13 floor... It just so happened that the 13th floor here is ALLEDGLY spooky as per reading reviews.
I didn't even entertain going there to see the theme. No time honestly!
The rooms are really small and almost set up like a College dorm. The bathroom was small with only a stand in shower which, I've never seen this set up before.
This hotel has all of it's original rooms. They upgraded the entrance and sitting areas of the hotel.
I have never heard of a hotel with no pool, which was another turnoff!
I would've checked out, just as fast as checking in, but I knew that I would hardly be in the room and would only be there late at night, early mornings. Thank goodness!!!
My room was outdated and the light fixtures, as well as, throughout the bathroom, pipes and caulking were rusted in some areas. Just an old hotel is all!
Desperately in need of updating!!!
The room was clean and the bed was ok but, I wouldn't stay here again.
Shout out to Rachel and the other staff member who literally ran to my aid offering to get me coffee from the restaurant next door while they were waiting for theirs to perk. She was like speedy Gonzalez to my aid when she heard me say "oh no, Ineed coffee" at the coffee truck display.
She knew!!! You know what I mean if you're a coffee drinker. Lol
This was truly awesome customer service!
I knew better than to reserve a hotel without following my own advice to research as I usually try to do, before booking hotels.
4 and 5 star hotels on a website means, absolutely nothing .. read the reviews! PERIOD!!!
Thanks ladies and Gentlemen for your kindness and for going over and beyond.
Thanks for the gift bag for my being an Hilton Honors participant as well!
These folks definitely deserve a customer service awards!
It wouldn't be such a bad hotel if the rooms were at least updated and the garage had bright lighting.