Dandyjm
Google
We enjoyed our stay. Barbara deserves a special mention as she was delightful always and always strived to assist when she could, whether it was laying the fire a little earlier, finding us robes for the spa, etc. Areas for improvement would be ensuring every room has its own set of robes as we had to wait 2 days for a set to become available to us, and having someone on site until 10pm or so rather than fleeing out the door at 6pm. A couple of the staff (not Barbara) were a bit short/snappy when asked for hot milk in the morning or if a guest wanted to add wood to the fire. Another set of guests locked their key in the room and it was quite the process to contact someone after hours to help them - many phone calls made until finally a call was picked up. Breakfast was ok but some fresh options (fruit platter?) or hot options would improve the offering. We would stay again as we enjoyed the lounge, the view from our room, the fire and the smaller size of the hotel. Would not call it 5 stars but a strong 4.