The Dark Gallery

Ordered the dark chocolate brownie with pure vanilla ice cream — it was absolutely yummy! Warm and gooey on the inside, and nicely presented too. The chocolate cake, however, was just average. Staff who served us were all pleasant and courteous, and I appreciated that they brought us still water immediately after we were seated. Overall, a nice experience!

We were looking for a place to rest, have coffee, and maybe get a few desserts when we stumbled upon the Dark Gallery at Ngee Ann City Mall. The artisan macarons we ordered were SO SO SO GOOD. And the drinks we did as well. I got the iced White Coffee, and my mom ordered a hot latte (decaf) while my friend, Ppop Idol Ruko of 6ENSE, ordered an iced matcha latte for himself. The macarons complimented all our drinks well. To top it all of, the cake they gave us? The perfect balance and ending to our drinks. Would definitely come and visit again when we're back at Singapore.

This is possibly the best cafe we have visited in recent times. Service was outstanding, and the coffee and cakes were good. Seating was cramped but the food and service more than made up for it. I had the frozen chocolate cube latte and it was so good. Had abit of fun with it too and started having the chocolate ice cubes and milk first, followed by the adding of the coffee. It is like having two drinks in one order. A little pricey but worth it! Everyone was really happy with their coffees and cakes that had just the right amount of bitterness and sweetness. Service, as mentioned, was outstanding and staff displayed good initiative. Even though it was busy, one of them spotted my dad trying to find out what beans the cafe was using and came over to our table to provide that information. We did not even ask and that was what made the difference. This cafe is now on our go to list and we look forward to returning again soon!

Signature chocolate ice cream is not too sweet, really fragrant chocolate flavour. Really one of the best chocolate ice creams. Their hot chocolate is excellent too! Not too sweet. Clean environment and friendly staff. Good place for desserts and coffee.

Table service barely exists, yet a 10% service charge is applied. This is not justified. Ice cream itself is good quality with a proper chocolate taste that is not overly sweet and quite pleasant. Able to sample before ordering

The ice cream was good (I ordered a single scoop of the Madagascar Chocolate). However, the customer service leaves much to be desired. When I placed my order, I was asked if I was dining-in or taking-out. I was still deciding internally, so I told my server I wanted take-out for efficiency’s sake. After a while when my ice cream was about to be served, I decided to just quickly finish my ice cream in the store. Less than 30 seconds after I sat down, the staff member at the cashier told me I could not dine in as there is a service charge for that. I would understand if I had been told beforehand about this service charge, or if the staff member had been nicer about it (by, for example, explaining the rationale for the service charge in a warm tone). But he just told me in a very cold and terse manner, as if expecting that I would just understand and walk away. I was annoyed, got up, and walked off. Thing is, there were so many empty seats/tables at that time. And I don’t see how my finishing a single scoop in a disposable cup would require any “customer service”. TLDR: please improve your staff members’ customer service and communication skills. Thanks.

The Dark Gallery offers rich and indulgent chocolate cakes. The texture is moist and the chocolate flavour is intense without being overly sweet—a treat for any chocolate lover.

Simply Awesome! I love this cafe! There are always so many options for cafes in Orchard, but this outlet truely delivers for its customers. The Girl on the orders to the staff serving the food, all of them polite and not intrusive. Coffee is well made and tastes great and the snacks are all worth trying. We were not rushed and enjoyed a break during the CNY period.