Isaiah D.
Yelp
Wow I just had one of the worst experiences ever at a clothing store here. It was around 1:30-2pm today. These guys don't seem to want to sell anything, and they have a very condescending air about them. Right when I walked in I was instantly drawn to three pieces; two pairs of Pharrell Adidas sweat pants and one black Pharrell Adidas hoodie - they were all size small. So I asked one of the associates if there were any other sizes and he replied saying that the pants were pretty exclusive and that's all they had. He checked the system and it said they have mediums so he went and checked and only found the hoodie in a size medium. As they were looking for it in the back I also noticed a small flannel jacket that I liked as well. When he came out he told me that he couldn't find any mediums so the other associate went to take a look and see if he had a better shot. Trying to be friendly and cut through their awkward attitudes I cracked a joke asking if they only sell smalls in the entire store. There was a small chuckle.
At this point the experience was ok but definitely on the awkward end of things. So I went ahead and tried all the size small items. Surprisingly they all fit really well. I was super excited because it's exactly what I was looking for. When I came out of the fitting room I wanted to get their opinion about the flannel - instantly both associates told me that it did not fit right, the sleeves were too short and the length was too short; crazy thing is that's what I liked about it! That's my style. It fit right on my waist.
This is where things went south. Out of nowhere the employee awkwardly asked me if I was wearing a shirt underneath, which caught me off guard. I responded saying no. He asked me to go back inside and take this shirt off which at this point I was very uncomfortable. I couldn't believe what just happened. I mean I understand that we are going through Covid restrictions but I was never told to make sure that I had an undershirt on. I apologized and changed. When I came back out of the fitting room I asked if they always have this requirement to which he said yes. So I countered with, what if someone wants to try on a Tshirt? His response was "well most people don't try on skin on skin items". This makes no sense!! What about pants?! I've worked retail half my life, and a majority of that in ACTUAL high end retail. Never have I come across such a policy, nor make anyone feel the way they made me feel. I understand if you do have this requirement Be clear about it from the start!! So at this point I dropped up to $500 worth of clothing I was going to purchase and left, saying he needs to work on his communication and customer service skills, and learn company policy.
So I left the store, and a few moments later he CHASED ME OUTSIDE to show me the black Adidas hoodie and tried to accuse me of leaving a deodorant stain on it angrily saying something to the effect of this is why we require undershirts. I was flabbergasted. One this is wrong and two it's impossible bc I don't wear white deodorant. I was so blown away and angry that I just walked away.
Oh! I also forgot. To add another tid bit about their communication issues. One guy said everything that was out on the floor were sample sizes and they have everything else in the back, so let him know if I'd like to try any sizes. But then later on, the deodorant guy said something completely different. After he went to the back to check for sizes, he returned saying everything they have in stock is on the floor. Like WHAT?!?! This is crazy. They obviously didn't want to sell me anything. It just blows my mind bc they could have had a quick 20 minute $500 sale. Good luck going forward guys.
