donny s.
Yelp
DO NOT STAY HERE. I cannot reiterate this enough. STAY ANYWHERE BUT HERE. Stay in a cardboard box under a bridge and you are bound to have a better time than our nightmarish stay at The Dean.
Dublin accommodations aren't cheap, but what you'll save at The Dean compared to its pricier peers won't be worth the maddening inconvenience and frustration you'll endure there. We stayed in a Townhouse Balcony Super Room in the new annex wing and from the second we reached the hallway and smelled the foul stench of MOLD, we knew we had made a mistake. Then we discovered our room was 90 degrees (despite being a chilly 60 degrees outside), there were BIRD FECES splattered and crusted all over the balcony and smeared on its glass ledges, and directly next door was an ENORMOUS, ACTIVE CONSTRUCTION SITE that looked like a war film set.
We immediately called the front desk to relay our concerns and the employee we reached quickly and condescending invalidated them one by one. He told us that we should be grateful we had a room in general and especially considering we were staying in the new building versus the main one, which, as the vast majority of other reviews address, PHYSICALLY VIBRATES thanks to a shared wall with an ALL-NIGHT DANCE CLUB next door. He hadn't received any complaints about construction noise -- only the CLOUDS OF DUST that fell over the balconies during work hours (starting weekdays at 7:00 a.m.). A nice coating of dust and lord knows what else for our avian fecal Jackson Pollock painting of a balcony. Not a health hazard whatsoever!
Over the course of our heinous three nights at The Dean, the faulty A/C was never fixed. Nor was the bird crap cleaned. But none of these problems, not even the early morning construction site noise, was the worst part of our stay. Even the room's various deficiencies -- no closet, spare space to store luggage/clothing/anything, clunky furniture that cluttered the already pint-sized space, a bathroom sliding door that had a penchant for sliding off its hinges -- didn't compare to the central problem at The Dean. That would be the hotel's completely unprofessional, rude, and inept managerial and front desk staff. Every attempt we made to request assistance to resolve our concerns was met with the poorest customer service we've ever experienced. The staff consistently gaslit us, saying that they'd address our concerns immediately -- to no avail, naturally. When pressed for updates due to the lack of progress, we were made to feel demanding and unreasonable -- all for wanting our room to be below 90 degrees in the evenings so we could, you know, SLEEP. Or for someone to clean up the balcony's bird feces mural that prevented us from ever using an extra amenity we paid for. Completely demanding and unreasonable behavior!
Of all the lies we were told at this dumpster fire of a hotel, the funniest was that all the balconies received weekly deep cleanings -- that it couldn't possibly be as dirty as we suggested. You can see in the photos attached below that the balcony, much like the managerial and front desk staff, was full of sh*t.