emilybZ7469IE
Google
I am writing to express my disappointment with my recent stay at your hotel. Unfortunately, the experience did not meet expectations, especially given the price charged. For a boutique hotel that boasts its experience and stay, I highly disagree. |The room was very small for the cost, making it uncomfortable and poor value for money. Stayed at the Galgamont last time we were in the city, it was half the price and had better rooms overall. |Noise was a constant issue, with no sense of peace or quiet. Each time another guest’s door in the hallway closed, my own door rattled loudly, which was extremely disruptive. The walls were not soundproof. I clearly hear other guests in their bathroom next door. I could hear the guest conversations clearly in the hall and in the rooms next door. |Cleanliness standards were below what I expected, which added to the overall discomfort of the stay. The doors in the bathroom had smudge marks on the from previous guests. |The bathroom design was also problematic. The sliding barn-style door provided no sound protection or privacy, which was both inconvenient and uncomfortable. Our bathroom toilet kept running too. |Overall, the combination of noise, lack of peace, poor cleanliness, limited privacy, and the small size of the room made the stay very disappointing