Sarai J.
Google
Very unprofessional company and not a well-thought out process for customers and payment. My apt was re-scheduled through a text message a couple hours before we were to meet for the first time. The designer showed up and had no original ideas. I told her which specific things I wanted and did not want. She then texted me several badly-taken pictures of products in a catalog without prices/names/model, etc and each one was specifically things I had requested I did not want. I did not answer and several days later, was notified I now had a bill for 4 hours worth of her work for a total of $450! I told her I was not happy with her work and that I shouldn't be charged for her time sending me bad pictures of stuff I had already told her I didn't want and she offered to bring it down by an hour to $375. I didn't authorize her to work 3hrs on "finding stuff in a catalog." In the end, I paid for 1 hour's worth because she did finally meet up for our appt - even if it was unprofessional and I did not get any value from it. The whole thing was very unprofessional. Minor but text messages were hard to understand with incorrect English, my name wrong, numerous misspellings, emails without a signature so I had no idea who it was from. Not at all what I expected when I decided to go with what I thought was a higher-end design company. Would not recommend.