The Detox Market

I am extremely disappointed with the treatment I experienced at this store located inside Union Station. At approximately 5:00 PM on a Friday evening, one of the busiest times of day in one of the busiest transit hubs in Toronto, I attempted to purchase two small candles. When I went to pay, the cashier informed me that there was no money in the register to provide change. As someone who has worked in retail and as a cashier for many years, I know that businesses are responsible for ensuring their registers are properly stocked with change, particularly during peak business hours. Being told that a cash register in a high-traffic location has no change available at 5 PM is highly unusual and frankly unacceptable. I was using a $50 bill to pay for two candles that’s ridiculous. The situation left me feeling extremely uncomfortable and unwelcome as a customer. The explanation provided did not make sense, and it raised serious concerns for me about whether assumptions were being made about us as customers. As a Black customer, experiences like this unfortunately raise questions about whether bias played a role in how the situation was handled. I walked into the store simply intending to make a small purchase, yet left feeling dismissed and disrespected. That is not how any customer should feel when entering a business. Based on this experience, I cannot recommend this establishment. Businesses operating in a public space as diverse and busy as Union Station should ensure their staff are prepared to serve customers professionally, respectfully, and without making anyone feel unwelcome. I would not come back here ever again!!! Made me feel like I was using counterfeit money to buy two little candles!! Smh

Staff were extremely personable, knowledgable and attentive when helping me create a new skincare routine. I am very excited to try my selection of samples and products. Great experience, lovely vibes, can’t wait to come back! :)

After calling to confirm that the Detox Market Union station location is dog-friendly, I brought my dog with me to buy a few christmas gifts and I was very impressed with the great customer service we received. The shop is small but the associate never made us feel like we were in the way. Through small gestures like letting my dog "inspect" the products I was going to buy, they made us feel welcomed and comfortable and that left a lasting impression on me! I will be doing all my Detox Market buying from this location from now on!

My second time in the store but unlike my first time I didn’t have a set item my wife wanted me to buy. I need help with birthday gifts and the young lady at the store (I wish I remembered her name but I remember she was from Belgium) was super helpful. In about 20 minutes I had a great selection of items that matched my wife’s style/complexion based on photos I had. Fantastic service and great selection

I went there around 5pm yesterday to unfortunately find out they don't take any currency of any form even Canadian dollars from black people guess they had no change for a 50 on a busy Friday evening at union

Not customer-friendly! They were closed for lunch, unexpectedly, until my train’s departure. People take time out of their day to visit this store only to be unexpectedly denied service. Also the lady who was working was very cold and unhelpful. She could have taken one minute of her break to help me before going back, as there was nobody else there. Staff lunch breaks are great but can you please streamline them and put it on your Google page so your customers are aware?

I visited the shop twice, year before the covid and this year, and both time I experienced the same cold treatment. There isn't many customers at the store when I visited, but the sales person is not very interested in introducing their products to me while she showed a very warm and welcome face to the white lady who was there. I guess the sales person get their commission based on how many products they sell, so they have to pick customers to work with. for example, an asian student looked woman seems less likely to purchase expensive organic make-up right away comparing to a white woman.

I've been in a couple of times now, both times was helped by a very soft spoken woman (wish I knew her name). She is super knowledgeable, honest in her recommendations and steers me in the right direction. I also really appreciate the products they offer, though this location is small and doesn't have as much. Still love the convenience though!

The Detox Market is another of the many fantastic shops and services Untion station has to offer located just opposite Pilot Coffee and a perfect place to browse as you wait for a train or bus. Whilst the shop isn't huge, it's very inviting and staff members are very friendly and more than happy to help. You'll find many unique skincare and makeup brands here that are lesser known than those you'll find in sephora. The aim of the detox market is to promote natural and Les chemical based products and I have to say, the little I tried of one of the moisturisers had my skin glowing for the whole day! Whilst the prices are a little steep, it's definitely worth just popping in for a look to see what catches your eye!