monacores
Google
Upon check in there was a huge party going on around the reception area. It was horrifically loud , it made check in very difficult as the noise levels were louder than speaking ones. However, Barbara on front desk was an absolute star and handled it perfectly. I can imagine being put in a position like that and still having to do check ins for regular guests. She remained professional, very informative and helpful, she was accommodating to any requests , all that with a smile. Impeccable service from her and she is such an asset to the hotel, coming from someone in hospitality business for years- she really is a gem.||In contrast, the room had a few shortcomings. The air conditioning either wasn’t working or wasn’t user-friendly, and no fan was provided. In a compact room, basic ventilation should be standard. While we could have asked for one, it’s something that should already be considered, especially in hotels that position themselves at this level. Still, the room itself was clean, cosy, very similar to The Mayson in Docklands or The Dean in Cork, perhaps under the same group.||Rooftop bar was great on a sunny day, we had dinner and drinks. Pizza was amazing, as well as the desserts. Only thing was waiting 10+ minutes for a drink, taking into consideration it wasn’t that busy. But it happens.||However,| allowing such a loud and disruptive gathering in the main entrance area, right beside where guests are meant to check in was a clear oversight by management. It showed a lack of foresight and respect for both staff and guests. The staff did their absolute best under the circumstances, but it’s not their job to compensate for poor planning. For a hotel of this calibre, this kind of disorganisation is disappointing and avoidable. It was a failure of management, plain and simple.. |Overall would come back !