Richard L.
Yelp
I've never stayed here so I can't comment on their accomodation experience. What I have experienced is dinner and drinks at The Devlin a number of times. When it first opened, the service was really excellent but I feel that the levels of effort being made have dropped since then.
My partner and her sister are both visually impaired and require that menus be read to them. We were eating in Layla's on the top floor. I was arriving late so they asked the manager seating them if they could read out the menus for them. The manager wouldn't do it and insisted that the waiter, who struggled with English, attempt the reading. Everybody was embarassed by the situation as the poor guy really struggled. They ended up ordering the first thing on the menu to relief the pressure from the waiter.
After I arrived, they had ordered a side portion of parmesan fries which arrived cold. They sent them back and the poor waiter was made to bring them back to the table and ask which part of the fries were cold. Challenging the customer is poor form. We replied that all of them were cold. The waiter told us the chefs act like this a lot. The rest of the food was below average.
Having paid up and whilst leaving we informed the manager that the waiter was great but that we didn't appreciate the kitchen challenging us on the temperature of the fries nor on the waiter being forced to read out the menu when it was clearly a struggle for him. The manager just shrugged her shoulders at us.
It being very local to where we live, we won't patronise it further, which is a shame as the setting is lovely.
