Hannah Freeman
Google
If I could leave zero stars, I would. We had the most offensive experience here. We are traveling from out of state, and the officer stationed outside scanned our ids and ushered us through. When we got inside, the bartender insisted our ids were not valid and asked us to leave. On our way out, we talked to the officer and asked if he could see anything wrong with our ids, trying to understand the situation. He said that he has a scanner, and they did not inside. He was very kind, and went in to speak with them. He told us to go inside, that it should be all good. When we went back in, the bartender treated us terribly. I have never been treated so rudely at any business in my life. She said that she didn’t care if he scanned our ids. The officer even validated them in front of her. She said they made her “uncomfortable” and that it was her decision to refuse us service. I pulled up our states DMV site, and showed her that they matched our ids. We asked to speak to an owner or manager, and she said “that’s me.” She followed us out the door and continued to be nasty the entire time. It was clear this was an ego issue, and she didn’t want to admit that she was wrong in the situation. What’s incredibly ironic in the situation, is that 2 of the 3 people in our group were served here two days ago. I have never been treated so terribly in a business nor have I have I ever been told my id isn’t valid. BEWARE of the bartender circled in the photo.
*EDIT* Address the owner’s reply to my review, the person who’s ID was accused of being “fake” according to the bartender, was served at the Dinghy with that same ID two days prior, no issue. We also watched the bartender the entire time our IDs were in her possession, and she did not use a black light, she used her phone flashlight. Again, this was a clear issue of someone with an oversized ego not to wanting to admit her mistake. Considering all of the owner’s unprofessional responses to the other reviews for this restaurant, I doubt anyone has received adequate customer service training.