Allison David
Google
I’m not entirely sure how hotel star ratings are determined, but if ever a place deserved five stars, it’s The Diplomat Hotel.
From the moment I arrived, I felt comforted. That may not be the word most would choose, but for me, it's everything—especially when landing somewhere new. I had a very rough flight into Mérida, one that left me quite ill, and I’ve been carrying the weight of some deeply stressful personal circumstances. So to find myself in a space so serene, so welcoming, so impeccably maintained—it felt like a gift.
Every element of The Diplomat feels intentional. You can sense the love and thought behind it all. There’s a story behind each piece of furniture, every fixture, and the small daily rituals that make the experience feel quietly luxurious.
And the soul of the space is its people. The staff are not only gracious, they are deeply thoughtful—and that spirit begins with Sara, the owner, whose presence is as integral as any design choice. She sets the tone, and it ripples through the entire experience.
I spent two days of my stay recovering from that difficult arrival, and they cared for me in a way that went far beyond hospitality—checking in often, bringing ginger tea, offering ice packs, and making sure I felt safe. It wasn’t just service. It was care, offered with heart.
I couldn’t recommend The Diplomat more, and I’m already looking forward to the day I am able to return.
