The Dixon, Tower Bridge, Autograph Collection

I stayed in the Dixon Hotel. It was a mixed bag of service with reception doing a fantastic job, especially Shah, a fine gentleman. ||Bedrooms are clean and the service is great, greetings in the corridor that's a sign of a good training. ||The courtroom bar has amazing drinks and some quality staff like Peter and his team. ||The Breakfast Room was a hit and miss at the same time. With the managers seen clearing the table, the gentleman named Saleh was stood out for not helping at all was rather bothered by our presence and disregarded what we asked. As I looked around to mention this I am looking at the kitchen and one of the tall manager with shy of hair eating in kitchen, I am not sure about this at all as I own a small cafe myself and eating in the kitchen is not good. ||Food's great thou. Hot breakfast was amazing.

I stayed in this hotel 2 years ago and I was very happy. I stayed there again 2 weeks ago and I was disappointed. Let me start with the positives: the location is really great, the staff was nice and trying to accommodate my original request. The negatives: from 2 years ago, it seems like the hotel went through different management because if felt very different from my first stay. I had to call the housekeeping to bring wash cloths, and the soap in the bathroom was not refilled. I booked this hotel to celebrate my daughter's bday and wanted to be special. The reservations messed up my reservation and I got the room that I specific asked not confirmed I was not going to get. The hotel looks like it needs a bit update. I wish i had the same great experience as I had 2 years ago, but it was far from it. I still love the location, so I will look for other hotels in the same location with better reviews

This may be the perfect hotel. After going back and forth between The Dixon and 2 other hotels, I'm so thankful that we picked this one. The location was quiet but near everything, the building was immaculate, and the room was perfect. The staff went above and beyond to assist us with getting checked in early after traveling for 24 hours to get there, and truly every staff member that we met was great. Best of all was the food! We spent 7 days in London and the best food we had by far was The Dixon's breakfast. I travel for work and spend over 100 nights per year in hotels, but The Dixon is my favorite hotel in recent memory.

Not worth the prices in my opinion.The aroma of Penhaligon fragrance in the foyer is overpowering. Cold welcome. Alas, even with the dizzying scents of the hotel it’s not enough to confuse the customer that actually you’ve had better experiences at hotels costing a third of the price. Breakfast was better than the other components of the stay.

Rooms are spacious to USA standards. Funky thing with the A/C though because you could only manually control it for so long. At some point it overrides to a default setting and resets itself so my room was always freezing cold when I returned to the room despite the cool temperatures outside. You have to call down to the front desk to have them override the default so you can have full control of the thermostat. Also, it's basically an old courthouse and prison elegantly decorated which means the walls are solid so the internet signals can be weak in certain spots in the hotel. Great spot for family vacationers not so great for business travelers. No business or Concierge lounge. Conveniently located near the Tower of London and bus stops but the closest tube train stations are about a 10 minute walk in either direction. Staff are friendly.

After a 25-year hiatus from London, we stumbled upon this hotel via the Marriott App and booked a four-night stay. What a delightful decision that turned out to be! Location: Just a 280-meter stroll from the south end of Tower Bridge, this spot is a gem for holidaymakers like us who rely on Uber or enjoy wandering on foot. While the nearest Tube station isn’t right at your doorstep, the area compensates with a vibrant cluster of restaurants, bars, and a handy Sainsbury’s Local, all within a five-minute walk. Design and Interior: This place feels like a boutique hotel tucked into a classic British building, exuding old-world charm. The rooms boast soaring ceilings and are just the right size for the prime location and price. The stylish interior adds a touch of elegance that elevates the whole experience. Service: From check-in to check-out, the service was stellar. Whether at the front desk, bar, or restaurant, the staff greeted us warmly and went out of their way to assist—a true hallmark of hospitality. Breakfast: The breakfast here is fantastic—international travelers won’t need to search elsewhere for a classic English breakfast. This hotel serves an excellent one, alongside a wide variety of other delicious options to suit every taste. Areas for Improvement: 1. We were surprised to spot a flat popsicle stick with a chocolate stain lying in the passageway on the carpet to our room. It stayed there from check-in to check-out, untouched for our entire four-night, five-day stay. For a Marriott-branded hotel, this oversight was glaringly obvious and disappointing. 2. The shower’s water pressure was a bit weak, which was a letdown when you’re hoping to rinse away the day’s fatigue after exploring London. 3. A stunning geometric chandelier graces the ceiling, adorned with 15 LED light bulbs—though, to our dismay, two have been out since we checked in. Given that this is a Marriott hotel, I’d expect the issue to be resolved after the last guest’s departure. The staff who prepared the room should have noticed it and promptly reported it to an electrician. 4. As platinum members, we were graciously offered a late 4 p.m. check-out. Out of courtesy, we stored our luggages with the concierge in the morning before heading to the British Museum, planning to notify the hotel if we couldn’t return by 4 p.m. to clear the room. However, when we returned around 3:30 p.m., we found our room already cleaned with two staff members inside. I remarked, “We have a 4 p.m. late check-out.” One of the staff stepped out and replied, “But there’s no luggage in the room.” Since when does a hotel determine a guest’s check-out based on the presence of luggage? The hotel should confirm with guests before clearing a room prior to the agreed check-out time. Overall: Despite these hiccups, our stay was thoroughly enjoyable, and we’d happily recommend The Dixon to friends visiting London.

The hotel exudes English character and class with focus on guests comfort. Ruan and Sandor are excellent staff members who are professional, polite and knowledgeable.Rooms are extremely quiet and hotel is not on a bustling street. You feel a part of the community and less of guest !

We stayed here during our honeymoon and were absolutely blown away by the service and hospitality of this hotel. Special shout-out to Sona who went above and beyond to make our honeymoon special - rose petals and balloons on the bed, as well as a delicious desert and cold bottle of Prosecco. The hotel is an easy walk from the London Tower, tons of cool pubs, and even the basic necessities like a grocery store and laundry mat. We also appreciated that the staff securely stored our luggage upon checkout so we could continue to explore the city until it was time to board our train to Scotland. If you're looking for a convenient , comfortable, clean hotel to stay in London with friendly staff - look no further. The Dixon, Tower Bridge, Autograph Collection has everything you need for a wonderful trip.