Brandi N.
Yelp
Yikes!
This place is in need of some serious help! We had a family event in which we rented out ~10+ rooms for our group and we all had a very similar experience (with one exception), this place is the worst.
To start I walked my aunt and uncle to their room when we got in after traveling from Detroit, with a long layover, at around 11pm- to find their room, a room that was apparently for trash storage. Trash everywhere! The bed unmade, towels all over the floor, it took the front office staff almost an additional hour to find an alternative room, about 1.5 hours total for our three rooms that night.
I called to have our room made up around 10 am when we were leaving for the day.... after a few trips in and out of the room, when we returned for the night at 10PM- the room was finally made. We were on the 3rd floor, my parents on the first floor- had the one exception of excellent housekeeping experience with a very friendly and helpful lady. The rest of my extended family and friends had a similar experience to mine... Towels were not replenished, trash was rarely taken out, beds linens were pulled up over clothing and never changes throughout our 5 day stay. Conditioners, shampoos soaps never stocked. I think that they pretty much pulled the linens up and that was it. ON TOP OF IT - I HAD MEDICATIONS STOLEN FROM MY ROOM! My costume jewelry was untouched, my generic medications were left alone, but the medications I specifically counted out for the trip- I turned up 3 days short....I was encouraged to file a police report.
Having reserved a two room space to share with my sister, when she checked out I asked the front office gentleman if I could remain in the room or if I had to move, or if I could stay. He told me I could stay. When my sister was waiting for the 5am shuttle, it did not appear until after 530am... (after they told her she could not have a 530 shuttle- only on the hour) this is also when she called me to say that I needed to move rooms. Jamie, the front office desk worker stated that she would have to call her manager, apologized to him, not to me for the inconvenience, and that I would have to move because the guy who was working there was not properly trained..... and this is my problem because... no it should not be. Train your staff properly or do not leave them alone on a Sunday because you want your weekends off.
I could go on and on about the little things but, in summary, if you want a dirty room, without clean towels or linens, if you want to be spoken to with a rude attitude, sleep in an uncomfortable bed, not get a shuttle in time for a flight, etc. - Oh I almost forgot, no heat! In Alaska! Because the gentleman that could help us went home for the night- only to find our place a sweat box, because there is no in room thermostat, the next few nights. Then this is your place.
Otherwise, find another place.