The DRx Clinic (Flagship Store)

I would like to compliment your staff member, Sharin (I hope I spelled her name correctly). I recently had my first scalp treatment with her as I was concerned about hair loss. She introduced the treatment to me in a very professional and friendly manner, without any pressure to sign up. She gave me time to consider my options, which I really appreciated. Although I didn’t sign up right after the treatment, I’m confident I’ll be back because of her professionalism and excellent service.

Natureland “free” hair purifying voucher was a con. Paid 21.80 which was fine, was told it was a 1 hour treatment only for it to be a 30 min experience, which was a 10 min shampoo with 20 mins under the red light. Pointed out that the treatment was half the advertised duration to be told “because men short hair”. Won’t ever return

I am a DRX customer for many years. I love my therapist, Jamie. She knows how to handle my sensitive skin that is very prone to redness and swelling after extraction. She always makes sure that I leave the clinic without any traces of extraction and glowing skin.

Very disappointed with their pricing tactic. When I asked about their laser package, I was quoted $1,900 for 20 sessions, but only if I accepted 20 physical paper vouchers. When I questioned the reason for such an outdated system, there was no clear explanation. Instead, I was told that if I wanted my treatments properly logged in their system — like any modern clinic would do — I’d have to pay around 10% more. Let’s be honest: there is no legitimate operational reason for issuing paper vouchers in 2025 except to increase the chance that customers misplace them and lose their remaining sessions. It’s a misaligned, customer-unfriendly practice, and it reflects poorly on the clinic’s ethics. I walked away extremely unimpressed.

Poor admin I have been receiving their promo through Message. It showed that they have a new branch in Somerset 313. As I wanted to buy their sunblock cream, I went by Somerset 313 - searched in their promo message but can’t find the exact unit nr. Went round twice the building from upstairs to downstairs but missed out the basements. I called one of the nrs in the promo, a lady picked up the call and said she didn’t know and asked for my phone nr to check and get back to me. No return call. I finally found it in B2. There sat a guy in apron. He said the beautician is off for lunch. He doesn’t know anything about selling the product. Come back 1 hr later. Forget it. I am done. Not buying. I leave this message here for those responsible to be informed and improve on your promo presentation.

I just removed a review I put up this morning. I had 3 laser sessions left and was asked to purchase new package with better value by them buying back my balanced. I told them To let me consider as i do not see obvious results or improvement even after 5 sessions. The staff just wouldn’t let me go even though i told them I was having a headache. They even provided me with medication just to keep me there. I was somehow coaxed into doing a good review in exchange of an even better package that was just offered. So in order to comply I just do a good review for them but did not sign up a brand new package, telling them I will do so during my next visit. Their reply was then they are not able to extend the deal. This prompted me to write a truthful experience about them. I have been a long term customer of theirs and previously I do not have the pressure of signing up any packages when I don’t wish to. Their products works for me too in my early days of patronising but now it somehow does not work that well for me however I do not mind using their skincare for my daily regime. I do not see the result for my pigment issues with their lasers treatment even prior to this current package but thought I give it a try again since they have newer machines as claimed. I hope the management of DrX can look into your sales protocol by not doing hard selling but rather the needs of the customers as you are still considered part of the medical field and medical ethics has to be practised. You are not any beauty salon but with qualified doctors.

Went to Drx clinic today to experience the yellow light treatment. The procedure was easy, and hassle free, no long waiting queue, staff was friendly. The place is also nice ,quiet and peaceful. I definitely recommend coming to this place. My time here is well spent and the procedures were short. 🤩

The beauticians and doctors at the PLQ branch was good, but the PLQ manager’s service was very disappointing. She appears friendly only when trying to sell packages or products, but once you’re not buying, her attitude turns sour and insincere. I truly regret signing up for another package worth over $1,000. After finishing it, I will not continue.