Curious60952410134
Google
I stayed at the Dunes Resort from June 30, 2025 through July 10, 2025, for a total of 10 nights, spending over $2500 for the rooms (with taxes).|||| I have stayed at the Dunes on previous occasions and was happy with my previous stays.|||| However, for this stay (over the 4th of July weekend), there were some problems - specifically with the cleaning of the rooms.||||||A) Room Cleaning Problems|||| On Monday, July 7, my room was not cleaned at all. I ended up throwing out the garbage myself and taking the dirty towels to the front desk. I had enough clean towels to last another day so I did not need new clean towels.|||| On Saturday, the cleaning staff only took the old towels and brought in new towels. On Friday, I was in the room when the cleaning staff came and they asked if they could just take out the towels. I asked them to clean the room. If I had not been in the room when they came, the room would not have been cleaned.||||In addition, the toilet was cleaned on only 3 of the 10 days I was there. |||| I asked people in rooms around me if they had had a similar experience. They said they did. I also talked to people around the pool on Tuesday and they all had similar complaints about the cleaning of the rooms.||||||B) "THOSE" people comment by front desk person||||Another complaint I have is about a comment made by a front desk person. |||| I did back-to-back bookings to take advantage of the mid week special. On Thursday, I went to the front desk to get my wrist band for the weekend. |||| The front desk person looked at the reservation, saw I did back-to-back reservations and made the following statement:|||| "oh, you must be one of THOSE people"||||I was taken aback by that comment.||||||C) Open drug use around the pool|||| Over the 4th of July weekend, the pool area was very crowded on Friday and Saturday. On Saturday, I saw guys snorting lines of cocaine by the pool. They would arrange the lines along the edge of the pool and snort the cocaine.||||||D) Loud music playing until 6 AM|||| The room 3 doors from my room was playing very loud thumping music on Saturday night until Sunday morning at 6 AM. The music continued playing through out the night. People were going into and out of the room in a drugged out zombie state.|||| This was on the main floor of the motel (room 1 to be specific), not in the basement dorm rooms.|||||| Given it was the 4th of July weekend, I was expecting it to be crowded and partying to go on. I do not think the Dunes had enough people staffed to clean the rooms that weekend, given all the partying that was going on. |||| As I said, I have had good experiences at the Dunes in the past and the 4th of July weekend was not that bad, except for the cleaning situation and the loud music playing in the room 3 doors down from me through out the night.