Eleutherafan
Google
My husband and I and another couple stayed at the Editory House Ribeira Porto Hotel from October 5-7, 2025. The hotel is in an excellent location, close to all the activity on the Duoro River and still only a short walk from other attractions like the Cathedral and the Livraria Lello. Our rooms were quite comfortable and well laid out. We had an issue with our air conditioning, mostly because our room was in the front and was exposed to the strong afternoon sun, but the staff was very attentive. I had worried that being on the busy street would be noisy but it wasn't bad at all. The staff proved to be most helpful after we checked out. I left my hand carried bag in the lobby--it contained my wallet and several other important items. I frantically called from the airport, and fortunately, the person at the front desk calmly confirmed that they had my bag and assured me that a local shipping company would handle the return. The hotel office copied me on all communication with the shipping company. Since my bag would have to be transported overseas to the US, I worried that it would take more than a week, but a day after I confirmed payment, the bag arrived at my home. This staff went above and beyond to serve us and this level of customer service will long be remembered and shared with everyone we know!