sizophila D.
Google
The hotel was okay, its the spa I have an issue with, what a terrible experience. I booked 2 couple massages at the in house hotel spa for our last night there and we were referred to their other branch under the Orchards Spa because they can only take 1 couple at a time at the main spa
Fine we went the the other branch, we arrived there on time and waited a bit before being shown to the treatment rooms. The rooms did not smell nice at all, I mean it had a terrible pungent smell that we couldn't ignore, there were no gowns in the room, the towels looked completely worn out. We then decided we couldn't start the treatment, went to reception and told the lady there that we can't continue with the session and would rather head back to the hotel spa instead. On our way the manager calls to say they have treatment session going on and can't accommodate the 1 couple we had already paid for. She insisted that the spa was fine they have candles and diffusers, but let me tell you..not single candle or diffuser in sight. Then she said it was the massage oils but honestly it wasn't.
I requested a refund but she rudely refused, even though I said she could take a cancelation fee. It was just horrible. I would not recommend anyone use the spa at the hotel or any other linked to it. Wasted our hard earned money for bad/no service.