Wally Ouassim
Google
"You can have any job, any make It hell for everybody, or you can take It and make It a wonderful place" Jordan Peterson.
I called as I was arriving quite late from the airport. I wanted to let the staff know about my late check in. A nice English man reassured me, we are open 24 hours. I think he is the volunteer that I saw later on.
The Khmer man who received me was not that gentle, I can only describe him as entitled, of what, I have no clue. He is carrying a towel and the keys as we enter the dorm. Turns on the lights, waking up the guests, which is normal, but explaining the available beds in quite a higher volume that a host would be using for such circumstances. I asked for the key, he did not have the intention to lead it to me at first, but for some reason he was carrying it. I am not sure about the door policies, he was not bothered to explain anything, just to let me know that if I had it, I have to bring it back before I leave. I wouldn't expect anything else. The manners and the talk not marching the smile I received when he checked my passport for the check in, almost like threatening.
The bathroom is as you can see in the video attached.
In the morning, I told a young Khmer about it. They will send the staff to clean it, she said.
Later on in the afternoon, I arrived only to find that the bathroom was even worse. The shower is not even draining.
A Canadian lady was shocked: in a five star review hostel, you will expect a clean bathroom at the least.
I went out to speak to the manager, he was no longer there. The Khmer lady managing the bar told me that they had already sent the staff to clean, and, they had confirmed that the bathroom was clean.
She called somebody. I left. When I was back, the bathroom was pristine!
I had to take out my rugback from the storage, so I thanked the lady for the bathroom cleaning. "There was nobody from the staff, so I went to clean it myself", she said.
I can't sleep, so I am in the bar, sipping a Ginger Ale and shooting pool.
The Khmer guy who received me the first night is managing the bar. I asked him if they have Schweppes tonic, and he handed me a paper toilet. I explained that it is a soft drink. I asked if they HAD Ginger Ale, he turned toward me looking aggravated, "I know"!
How much? 6000 rials. I asked to be charged in $. He takes a moment to think, 6000 rials are 1,5$, that's the regular price in bars, so it's completely decent. And I know the currency exchange in Cambodia. I am already looking at the payment card machine. He types 1,5$, but tells me it's 1$. I already know what I am paying.
So in the very same place, three people, 2 different energies. A volunteer that is nice and considered, a lady who goes beyond her duties to amend what others did or didn't. An arrogant man who does not want to improve his bar beverage knowledge nor his communication skills but rather positions himself as a know-it-all tirant.
All these details are for you to know where you are landing, and for me, they are another chance to be more articulated.
Thanks for reading.