Sanket Desai
Google
When we read th review of the hotel , we were getting so much positive vibes for particular property.
When we reached hotel, we have been taken to Neighbourhood hotel ..we were very surprised to see such start of the journey.
When asked...they said they haven't received any confirmation from Agoda which was very surprising for me. Somehow I connect to agoda call center and asked them to have a words with Mr.Dheeraj Purohit.
Honestly at the time I was literally having a feeling of a bad start of the journey. We came to meet Mr.dheeraj at elite castle which we actually booked.
The owner is a through gentleman and great human being. He explained us the issues hoteliers face with online booking specially agoda and booking.com .
He offered us 2 non a.c room for one night n then he will shift us to our room.
We booked for 4 nights . We enjoyed everything about this hotel
. Superb staff , food and service....I don't know but we were getting such a positive vibes for this property.
When my 4 yr daughter got ill n we had to hospitalized her on our last day in Jaisalmer , we got all possible help from entire team of elite castle. Mr.dheeraj is man of his words.
In fact , mr.Narendra the person who is working at reception visited hospital and ensure each possible help.
Mrs.sheetal also a wonderful person who can definitely help you to plan your journey.
When we request them if we can extend our stay as my daughter has been hospitalized so they arrange that also .
Hotel got lovely roof top restaurant where u can chill. They have music system as well.
Chef ( Mr.tushar) is also generous person.he will arrange almost everything on request.
There is a one person name " Habib" ..I haven't met someone with such helping nature. You ask anything he will bring it for you .
Hotel is absolutely safe for family or solo travelers as well.
The only thing I feel is parking is bit small if they have 3-4 cars at the same time but still...they will make sure that their guest will get space for parking.
Location is also heart of the town. Everything is on walking distance.
They got per also.( Bruno ).. I have not seen such nice labrador in my entire life.
I will definitely visit this place in future.
Thank you Mr.dheeraj and entire elite castle family for giving us such unforgettable stay and love . See you again in future ❤️