The Emerald - Hotel & Executive Apartments

Visited a friend's family who stayed there a few nights in their serviced apartments. They spoke very well of the apartments and service. I found them well appointed as a guest. The staff is courteous and friendly. Location is super, just walking distance away from Juhu Chowpatty. The room service was prompt and attentive with delicious food. I found the tariff very budget friendly and would recommend it to anyone wanting to spend a few nights near Mumbai's most famous beach. The locality is very happening and there's plenty to do. Go for it.

We checked in today. Very very comfortable place. Price suited our needs. I have to mention Sneha by name at reception. The porters, the room relationship service on point . We walked today in the area. Normal traffic anxiety but so very easy to access. My first day and I am looking forward to many stays. Mureeda Kara Room 408 Tourist Guide from Cape Town, South Africa

Hotel Emerald Juhu by the Regenta Group offers a wonderful stay experience with efficient service and a welcoming atmosphere. Mr. Sujit deserves special mention for his exceptional hospitality and dedication to guest comfort. His efforts truly stand out.

Great location, exactly opposite Hotel Sea Princess. Very good value for money, especially considering the rates in this area.||We travelled as a family of five and booked the “Three Bedroom Apartment .” It was perfect — two complete self-contained bedrooms and one huge living-cum-dining area with a sofa-cum-bed. The toilets and showers were slightly dated and in need of refurbishment, but they worked perfectly well.||The kitchen was spacious and well-equipped with amenities for self-cooking. The Juhu area itself has plenty of bars, restaurants, and cafés that can be reached by walking or a short auto ride. A very good vegetarian restaurant is attached to the hotel, as well as a café with a nice selection of cakes and desserts.||The staff were very friendly, and housekeeping was done properly every day. Breakfast was okay — the spread was a little limited, and during our stay they did not have a live dosa counter, which would have been a nice addition.||Overall, a very pleasant stay. A nice hotel with excellent location, friendly service, and good value. Highly recommend!

This hotel has a problem with damp. The air smells bad throughout, especially in the room and is a health hazard. There is also no noise proofing so you hear every plane flying past, every 2 minutes almost all night. We barely slept at all and checked out the next day instead of staying for our full booking.

Location very good rooms very clean aĺl staff helpfull with smillimg face every day asking if you need anything we stayed 7 dsys and enjoy our stay we will go there again

They failed to deliver on basic comfort. Noise levels were extreme very disappointing stay at The Emerald. The room's lack of soundproofing is unbearable. Constant traffic horns and frequent plane noise made it impossible to sleep for a single minute. With an early 18-hour work shift ahead, I desperately needed rest, but it was nonexistent. Not recommended for those seeking a peaceful night's sleep. Room number 306.

Upon arrival, it became evident that the property is not being maintained to even the most basic expectations of hospitality. The rooms allocated to us were in an unacceptable state: there was extensive dampness throughout, visible patches of mould on the walls, and heavy condensation that created an unpleasant and unhealthy atmosphere. The air quality in the room was poor, and the environment was clearly unfit for habitation. For any guest, and especially for those with health sensitivities, such conditions are entirely inappropriate. The issues were not limited to the rooms. The lobby and common areas reflected the same lack of care and attention. Dust was visible on the floors, and there was water spillage left unattended, with no warning signage in place. This not only gave a very poor impression of the property but also posed a genuine safety hazard that could easily result in accidents or injuries. When these concerns were raised, the standard of customer service was deeply unsatisfactory. The hotel manager, Mr. Sandeep, chose not to acknowledge or address the severity of the problems. Rather than accepting responsibility or offering any meaningful resolution, he avoided the matter entirely. To add further frustration, he attempted to impose a one-night cancellation fee despite the fact that the accommodation provided was clearly unsuitable. Such behaviour demonstrates not only poor management but also a disregard for guest wellbeing. In contrast, Booking.com — through whom we made our reservation — reviewed the situation with professionalism and agreed to provide a full refund. Their response underscores just how serious and unacceptable the condition of the property was. A hotel in this state should not be marketed or made available to paying guests. Basic hygiene, safety, and service standards must be a priority in the hospitality industry, and unfortunately, Regenta Place The Emerald falls far short in all of these areas. Until significant investment and improvements are made in both the physical condition of the property and the attitude of its management, I would strongly advise avoiding this hotel.