The Emin Pasha Hotel & Spa - Kampala

Fantastic room and the spa was amazing. Noor was informative and gave a warm welcome to the hotel.||However the poor front of house in the restaurant shown by Joy and her determination to clear a table of guests by simplying ignoring their requests for a menu and drinks was deplorable. Clearly profiling guests. ||To add insult to injury we’re informed that breakfast is served at 6am to 11am then to discover no breakfast is available until at least 7am. ||Sadly from the ten years that passed when we last stayed the hotel has employed a junior level of staff that lack the care and attention needed for such a beautiful hotel.

Emin Pasha is conveniently located in Nakasero, has a great ambiance and beautiful gardens. We went for a staycation to celebrate a birthday. Our stay was for 1 night. ||The experience overall was disappointing. We arrived on time for the 2pm check in but our room was not ready, apparently they had a big party and many guests the day before. After a 30min wait at reception we decided to have lunch while our room was being prepared. As vegetarians we had very limited options, out of the 3 items we ordered 1 was not there. The sparkling rose that we ordered was also not there again because of the large party the day before. The salads we ordered were unremarkable and it was not clear what the accompaniments were, bean falafel with?, fried aubergine with? was it hummus? Shortly before we had finished our meal at about 4pm we were informed that our room was ready. The rose arrived when we had finished our meal even though we didn't order it. The payment process was painful, the POS machine did not have paper to print the receipt, I was debited twice and it took another 30min to have a supervisor confirm to us how we were going to get refunded - no instant reversal in this case, it would have to be on Monday and it was on me to follow up!||We had paid for a room with garden and pool view but we only got a garden view. The linen was tired and we did not get a room key because the software to activate keys was not working. I have never been to a hotel and not got a key.||Apart from the gentleman who took us to our room the service from the rest of the staff including front desk manager and restaurant staff was substandard.||A very disappointing staycation, we should have just stayed at home.

The food wasn't that nice , the barbecue platter has wrong sauce for dipping. The mix was okay but the taste a bit off |The band was okay , it made the night

Excellent experience. It was an amazing evening with a candle light dinner and a drink. Ans incredible nice quiet calm.eveninf with good background music

The buffet was not nice. The food was blunt and not warm. | |Service was not good. One manager asked us to leave our seat for a group that had just walked in. She didnt consider the fact that we'd been at the premise right from buffet and still around 4 hours later.

The staff are super friendly, the bedrooms are spacious & equipped with all the necessary amenities. The breakfast is great too. The green gardens are giving.....

Best food ever and experience ||The hotel’s facilities were top-notch—the restaurant served delicious meals with a wide variety of options, and the breakfast buffet was especially impressive. I also enjoyed relaxing at the pool area, which was clean and well-maintained.

The service at the Equatoria Restaurant (Emin Pasha Hotel) was excellent. Kamara was friendly, efficient and helpful for our international group to enjoy our meal. The food was very good, and everyone at the table savored the flavors presented to us.