The Encinitan Hotel & Suites

This was one of the strangest experiences I have had staying at a hotel before.  On the positive side, the room was clean and had none of the mold issues on the shower head or elsewhere that other reviewers have discussed.  Maid service for the room does not come everyday and you are told this is the case in the informational booklet in your room.  But when your room is made up, it is clean, with new towels, and all your trash removed.  You can walk from the hotel to the main drag of Encinitas (Coast Highway), where all the shops and restaurants are, but it is at least a 15 minute walk each way. (We went to a fantastic Mexican restaurant (Cocina De Barrio), but you need to drive there, as it is quite far down the Coast Highway.)  A lovely ocean beach is one additional block down Encinitas Boulevard. On the downside, staff is young, energetic, and somewhat helpful, but not very professional.  The complimentary breakfast is lacking in any variety with the exact same items available everyday- juice, coffee, granola bars and muffins individually bagged, waffles or bagels to toast in one of the two available toasters, three choices of fresh fruit (but the bananas were ripe just one day), some small yogurts, or name brand cereal boxes (with milk, cream, half and half, butter, cream cheese, and artificial maple syrup.), An ocean view room takes an effort to see the ocean past the train tracks and the highway.  Last, but not least, the train blowing its horn all day and night gives one a "My Cousin Vinny" vibe.

Very convenient location off the #5 and near Coast Hwy. The staff are very kind and helpful. The rooms are adequate (maybe a blanket that pulls all the way up to the pillows would help taller people). The breakfast is average and could be improved or simply go to one of the great restaurants on Coast Hwy. For business in the area, it is a great option. It is best to pay extra for an ocean view room on the 3rd floor with a low 300's number. The rooms on the East side of the hotel with higher numbers have quite a bit of freeway noise and the view is mostly of a shopping center parking lot (The "Parkview" is really "Parking Lot view with freeway noise." I will continue to come to this hotel when I am in the area.

The reviews seem to give a lot of hate for this hotel. The rooms are older but at least the king room we had was at some point refurbished with a nice tv, nice bed and a decent view on a large balcony. Bathrooms have decent showers, the only negative is the water has a bit of a odour. Details that are missing is there are no plugs on the side closest to the balcony. The bottoms of the door frames in the bathroom are heavily rusted out. The walls that lead to the corridor and the balcony seem to be not very soundproof which leads to pedestrian noise/road noise. All in all for what we paid we were happy, would stay here again, seems like all the coastal hotels that are not 5* have pluses and minus, this one was pretty good all around.

Have you ever been in a hotel and thought, “ gee, I bet this was something in 1974”! ||This is a tired property with tired service. It’s so old there is actually ZERO legal pedestrian access. You have to climb a steep washed out dirt path with a sign that says use at your own risk. ||The lobby looks like it was stripped and has used rent a center furniture. Our room is 1974 in all bad ways. I had no plugs available on my side of the bed, so I traced an extension cord they used to power my wife’s side. So against code it’s ridiculous. ||One day our room was made up and “fresh” towels were left. They were wet! Like they were dried for 10 minutes wet. We called the desk for fresh dry towels, they never came. Called again, never came. ||Price and location (if driving) are great, but unless 70’s nostalgia is your thing move on.

MOLD!!!! Disgusting. Such a terrible experience. No microwave. No bathtub. Did not feel comfortable staying there with our infant. No way to contact anybody... called the front desk twice with no reply. The lobby felt like a smog check waiting area... looks like it used to be part of the garage. The continental breakfast was a joke. Everything was super processed and gross. The new logo and rebrand made me think they had fixed the place up and updated things - clearly they did not. I would not recommend this place to anybody.

Please stay away from this hotel. It is a false advertisement!! The service is horrible. We asked for our room to be clean which we should not to as the house keeper should clean our room regardless of us asking or not. We made a call around 12:30 pm to ask for the room to clean so we stepped out of the room until 4pm when we came back nothing was clean. We made another call to the front desk and ask for room to be clean. Jess, the front desk person said he will send someone to clean our room. A few minutes later the house keeping knocked on our door and gave us some clean towels and told us that she have to go home. I immediately called Jess back and he said he will try to have someone come by. By 9 pm we came back to our room. Again nothing was done. After I asked to speak to Jess he said sorry there is nothing else he can do. He then sent me to a his manager’s voicemail with no hesitation. Additionally, the hotel is right next to freeway which is super noisy! We can hardly sleep!! |I want to warn people about the horrible service that we received from this hotel!! |We would never set our foot here again!!

Please make yourself a favor and never stay at this hotel. I reserved a room last week for two workers and everything went well, yesterday I reserved two rooms. The room located at third floor was a king size bed, our worker went in the room, he found the bed and pillows moved like when somebody is laying down, and two wet towels in the bathroom, he thought they had not cleaned the room, he left his personal belongs and went down to get something from his car, when he returned to the room all his personal belongs were gone, somebody stole them. Our worker went and made the report to the front desk, the lady at the front said call the police because there is nothing that we can do about it, they do not have security cameras according to the front desk lady. Very disappointed with this hotel.

OK, this is not a fancy 5 star hotel! The rooms are pretty basic. But they are clean, the beds are very comfortable. Loved the tile floors to sand and dust is easily removed. The people are fabulous with great customer service. I left my electronic book in the room, called the front desk the next morning and they had it. This is the first time I have ever called for a lost device and the hotel had it. Breakie is good. Great location. Nice pool for families. I was in the area on business and even though there was lots of noise outside, the rooms were pretty well insulated. I would stay here again!

I found the Encinitas hotel on Expedia, and for what you get, I think the price is pretty fair. This is an aging property, but the bathrooms were updated and parking and breakfast were included. Unfortunately, we didn't get to have breakfast because of activity commitments, but it is served at the pool clubhouse starting at 7:30am. The room was much larger than I expected, and in the bathroom the toilet and shower are behind a door, while the sink is outside the door. This lets 2 people get ready at the same time, and is a very clever idea. Our room even came with a mini fridge, and the beds were comfortable. This hotel is close to the 5 freeway and a bunch of restaurants, so don't pass this up if you need a family-friendly budget choice.

I stay at the Encinitan a few times a year on business. It's fine. The handful of rooms in which I've stayed have one thing in common. See the picture below.

This hotel is a place to stay if you have events to attend nearby. Don't stay here if you're expecting a getaway. Pros Room upgrade (kitchenette) Clean room Near downtown Encinitas Near beach Pool/spa Gym Breakfast No extra hotel fees at check in Free parking Cons Horrible front desk service Patios not maintained(cobwebs,spiders) Abandoned sketchy restaurant almost connected to hotel Open access to floors from parking garage(should require key to use elevators and stairwell) Thin walls and floors(someone pounding on the door next to us; couple yelling- arguing at 2 am; tenant above us stomping) Refrigerator made a ringing sound all night (almost unplugged it because it was so bad) Toilet flushed like an airplane taking off I don't like to come here and rant so i tried to keep it simple to pros and cons. Let me just finish by saying.. The guy who works front desk hates his life. It's really sad. My husband almost jumped the counter because this guy had so much attitude and lack of care for the guests. I waited in the lobby for 5 minutes with a "I'll be back sign" he came in lazily and i was the one who said Hi. He said nothing. I said i have a booking but my husband has the reservation he's in the car still. He replies "Last name" i gave it "your total is $***. Wtf? This is not professional hospitality. How are you guys making profit? Fire this guy immediately.

Beds were kind of rough but customer service was nice. The room was clean and the balcony was beautiful. We got the Shore Thing suite in the morning you could see the ocean but I'll say it's not like the pictures... but you can see it. The A/C was loud when it turned on at night and there's a train nearby that we heard both nights we were there (multiple times) the toilet was also pretty loud so keep that in mind when going to the bathroom in the middle of the night. Other than that everything was smooth sailing.

This place is NOTHING like the photos. First, the lobby is in the parking garage. It is not safe, especially if you're a woman traveling alone. Second, it's advertised as a no-smoking property but people were smoking in the lobby/garage. Third, it REEKS of marijuana smoke, and there were 2 men right outside the lobby/garage doors smoking pot. The railroad station is right across the street with homeless encampments and zombie-like people clearly under the influence wandering around. DO NOT BOOK THIS HOTEL

Simple, easy efficient great location. Will definitely stay here when we are back in Encinitas. We only spent the night and got in late but had a great balcony. Fog was rolling in so we could only see a glimpse of the ocean. Had to catch an early flight, so did not really experience too much of the hotel.

My stay started out ok. But then it took a terrible turn after the cops where called on me by someone. While that may have not been the fault of the hotel. Many other things where -actual ants in the hot tub (because of this on my wife's birthday I had to pick them out of her hair and teeth) -moldy and disgusting green shower head -bird poop on balcony -the dust that covered the curtains -the weird noise from the bathroom when the shower and the heat are on -even AFTER I asked. No towels in the pool area -no one to bring extra towels -the iced over mini-fridge Now the encinitan is not a big name hotel, so I don't expect the coffee to be good, or the 3$ vending machine soda to have something besides Pepsi and water. I can't expect for a small hotel to have a covered smoking area or elevators with up to date inspections. Because that's all stuff that only big name hotels have the flow to care about. But when it's a small "family owned" establishment. You at least expect the place to be clean. You at least expect the facilities to not put bugs in your hair. Those aren't budget issues. They are staffing and management issues. Jeff was actually great though. He's awesome and you should appreciate him better

I've had to stay here for a couple weeks and although the location is amazing, the customer service is terrible. The lady at front desk is rude to the customers and was literally laughing suggestions to her. There is a major issue with the service from the front desk people. I've never experienced anything like it. Great location, relatively cheap, the breakfast is very pitiful, all the eggs pre packaged that look and taste like plastic. I would say this would be a great deal if it wasn't for the terrible customer service and free breakfast.

Pillow alert - Bring your own pillow. Their pillows are small and hard. No comfortable seating or sofa for the price. Floors are cold, no rug by the bed. No USB plugs at all. Also, the room has a smell. Pros: Great view, large balcony, HBO, Large tiled shower, great location. Stayed here end of April 2023. I was going to give it a second try during the summer, but not sure as I was unable to sleep. Update: I bought my own pillow at a nearby Target and slept well the second night. We stayed two nights and I asked them to clean the room ~ it was never cleaned. The Front Desk staff was telling patrons that on 5/1/23, this hotel would no longer be a Best Western. I hope the new owners improve this hotel. It has potential and a great location.

Michelle Michelle Michelle! The lady who works at the front desk is named Michelle. It was my girlfriend's birthday and she went out of her way to get us the best ocean view room possible. The only downside was the pool and Jacuzzi was filled with screaming children, but that has nothing to do with the hotel just bad parenting. We had a great time (stayed in room 302) and I would recommend this hotel. I had a medical emergency so we had a rough night , but will be coming back to redo the trip. Thank you Michelle for the above and beyond service!

This place sucks tried to get you to pay to reserve the room ahead of time for no apparent reason. I asked if room was available 30 minutes before arriving to the location when I was told room was still available and that I could reserve over the phone, the attendant seemed very keen on getting me to pay for the reservation, anyway long story short came out on my birthday expecting to have a front ocean view room but instead had to leave in my car with no room 1/5. I find it very hard to believe someone rented the same room I wanted within the 30 minutes I was arriving after the room was available literally all day. It honestly seems like they try to get you to reserve a room over the phone than once you try to come on will try to give you a different room.

Here's a WARNING to our Encinitas community to avoid this "hotel", the Encinitan (formerly Best Western). My wife and I were very excited to stay here for our anniversary in December, 2023. We were excited to enjoy an ocean view, and we were happy to get the best ocean view they had. After checking in, we immediately noticed a "strange", stuffy smell in the room, so we opened the balcony door to air it out and left the door open while we went out to dinner. After returning, we still noticed it, and decided to watch a movie and see if it would go away. Well, about 45 minutes later, this smell began to noticably effect our throats and we both started feeling a headache. Finally I went to the front desk to inform them we couldn't stay here in this room any longer, and the woman (initially very kind and later terribly rude) offered me another room to check out to see if it would work. Exact same smell- really chemical and now it was clear it was toxic. We packed our bag and told the front desk the problem, saying they must be aware of it. The woman didn't respond and looked very embarassed- clearly this was typical. I expressed our disappointment that we had to leave (at 11pm on our anniversary), and firmly requested they credit back my credit card in full. She gave me the card of the General Manager Vijay Daya. I have left messages by phone and email to have my charge of over $200 credited back-- and Vijay has never bothered to respond, and the charge has remained (it's now been 5 weeks). Additionally, our headaches and soar throat lasted throughout much of the next day. Now I need to go through the aggravation and time to dispute this charge with my credit card company. So although an ocean view hotel is rare and enticing, please save yourselves the horrible experience we suffered through (and are still dealing with). My wife and I both own wellness centers in Encinitas and both rely on referrals and building a great reputation in serving our community, and this way of doing business is so sad and unfortunate. This Encinitan Hotel needs to shut down, fix the chemical, toxic problem and then try again, Brad H

We stayed here a while back and it wasn't great but maybe it's different now. It looks great from the outside, and the rooms are okay, but the service from the front desk was poor. Hopefully it got better.

They run out of breakfast and when you try to talk to Michelle at the front desk about how unacceptable the service is, she just says "this is the front desk. I feel like you just need to vent. This isn't going anywhere" and laughs before she transfers you. She even told me all of the options they had for breakfast and said they don't run out. Until I told her they did and she said oh your dad must have gotten down here right before it closed. He didn't. So, basically lied. You just told me you don't run out. And now when I try to call back I keep getting hung up on or sent to voicemail before anyone even gets on the line. Absolutely unacceptable service.

I stayed at the best western moonlight beach Encinitas ca on Saturday 3/19 I rented 2 rooms $500 on Saturday. Room 218 did not have a working tv, was dirty and smelled. I left 2 messages trying to get ahold of someone regarding tv. I finally walked to front desk and lady said she could not help me. She was only one there, they were sold out and no maintenance. She said I'd have to wait to talk to manager next day but no idea when. So I paid 250 for a room that I could not watch tv even though it advertised tv. My husband is also handicapped and we could not find parking because people were illegally parked in handicap parking and red zone parking. This place is a nightmare!! I've left several messages, I asked to wait for manager and after 39 minutes hung up on. I called back 11 x and keep getting sent to voicemail. This place is a scam!!

It was OKAYYY. My only complaint was the shower/tub. The water didn't want to drain and it was annoying while I showered. If I didn't turn the water off while I showered I would be ankle deep in my dirty shower water lol and it grossed me out

This hotel is now independent from Best Western. Called The Encinitan. We had a great stay. Our room was the Shore Thing King with a kitchenette. Clean, roomy and a great view. Comfortable bed. Service is good as well.

The Best Western chain isn't exactly five stars, but I still expect a certain level of hospitality and cleanliness. Unfortunately, this was NOT the case here. First and foremost, there is NO turndown service. No matter how many days you stay, you clean your own room. On vacation. The location drew us in, it's minutes from moonlight beach and all the best restaurants and bars. However, the staff was argumentative, unfriendly and our room was just stinky! The laundry room was busy all the time from guests washing and drying their own sheets, how pitiful. To not have clean towels and sheets on vacation is mind-blowing!! We stayed a few nights and then made reservations at the Omni. DO NOT STAY HERE.

I have read some of the other reviews but haven't had the same issues. So far it has been clean and the front desk staff is friendly and helpful. The hotel is old and a bit weird in its design and layout. Rooms have been updated and are fine. The floor is all vinyl and tile so if you stay in winter months wear socks or bring slippers as it's cold. Also the lack of carpet makes it noisy. Some rooms may have an ocean view but I had to go on the balcony and lean far to the right to get a view. Aside from the train station being one street away and the noise from the train horns it was comfortable. Much better towels than most hotels!!! Probably the only complaint I would have is the housekeeping should wipe he back of the bathroom door. The steam makes the fire alarm go off so the hotel requested the bathroom door stay closed for showers. That's fine but all the steam drips down the door leaving it dirty and that's where the towel hook is. All in an ok place to stay.

We stayed here several times as we have family nearby. However the past couple of times- since they parted with Best Western- have been far from comfortable or enjoyable. Last night we were in a room that had a door to an adjoining room. I did not request or want that type of room but it was all they had despite making the reservation in advance. The people in the next room were "going at it" all night long- we could hear everything! I tried knocking on the wall but that did not help. I called the desk but no one answered. I told them upon checkout that we did not sleep. They could care less! And it is in desperate need of updating. Look elsewhere!

What a shithole! Appalling! The front desk guy was absolutely awful. It's sad to see how this guy treated me. The room was filthy, the pool ... filthy, the jacuzzi... out of order, or room phone.. didn't work. At all, when we let the front desk know, he said, "well, people don't really use the hotel phone , they use there cell phone. I ask to speak to the manager... he tells me, "I am the manager " me: well somebody signs your check, I would like to speak to them. He tells me, oh .. what makes you think he wants to speak to you! Lol........... What a piece of _____t! I wouldn't even rate them a one but you have to so you can let people know what a filth pkt this shithole is!! And yes.... We did not stay here. We lost out on all we paid. But it was worth leaving! Kari

HAD TO LEAVE FOR FEAR OF THE STAFF. I have never encountered such a rude, unhelpful and ultimately threatening front desk clerk as I did at the Encinitan (no longer part of the Best Western chain). We ended up forfeiting 2 nights (over $400) after being yelled at and threatened by the desk clerk over what appeared to be an accidental double booking. He was totally unwilling to work with us on coming up with an equitable solution or even helping to try and figure out whether it was a mistake on their end or ours. He refused to talk to the Expedia agent we called to help sort it out. He refused to put us in touch with his manager or even tell us his name. All he kept saying was that we had to pay for 2 rooms. We left as fast as we could and found another hotel nearby that was interested in being of service rather than just getting our money. Do not book here. By the way, the photos make it look really nice, but there is an overall creepiness to the this older hotel with hardly anyone there.

The staff is nice, however, the hotel is exceptionally run-down and in need of significant renovations. It is located off of the main thoroughfare, so traffic is constant and loud. Train tracks are steps away which adds to the noise level. The room overwhelmingly smelled of mold. It was also outdated, with chipped, cheap cabinetry, mold in the bathroom, stains on the ceiling, and a very uncomfortable bed. From some angles, the hotel can technically claim ocean views, but it's a stretch to call it that. It's far away and mostly obscured by other buildings. The Continental breakfast has poor selections and stale food. It's served in a moldy-smelling room at the pool. The pool is tiny. 10 people in the pool made it crowded. The main reason we checked out after 24 hours was because of the horrid mold smell.

This review has been a long time coming. My friend and I actually stayed here back in September. We were on a road trip to visit my friend's daughter. My friend has stayed at this hotel for years when she would come down and visit her daughter at college. Then her daughter decided to move down here. My friend was raving about this hotel. Such a great location to Moonlight Beach, shopping and restaurants. She lives the kitchen with the full size fridge and microwave. We love to eat out and our eyes are bigger then our stomachs- at this hotel, left overs are not a problem. You can refrigerate them and then microwave the food when hungry. She also said how yummy the breakfast buffet was. How she loved it right by the pool, and the selections were great. Obviously with covid- we knew things would be different this visit. The hotel still has coffee with flavored creamers as well as infused waters in the lobby. Always need a cup of coffee to get started in the morning, and the lemon and lime infused ice water was refreshing when we would come back in from the beach. The breakfast is now a tiny take away bag with an apple juice, pastry, and nuts pack. The pastry flavors were different depending on the day, apple, berry, cheese. By our last morning there, they were out of nuts in the go bags. We loved the space of the rooms. I was able to lay out my yoga mat and get some good yoga in with plenty of room to move without bumping a wall The room appeared to be clean. Our main issue with the hotel- and why it took me so long to write this review was because 2 of the 3 nights we stayed here we were woken up at 2 am when the people above us would get back to their rooms. They were very loud and were waking up everyone. The noise would last at least 2 hours both nights. It sounded like they were moving furniture and bowling above us. We talked to the front desk- but it didn't stop. Front desk told us after the second night complaining that the people would be gone the next night. Honestly, security should have been sent to the room to quiet them down. You could hear other guests yelling at them to stop and be quiet. Guests should not have to deal with this. Also, the people above us dumped coffee all over our chairs and table on our patio. It appeared to be intentional, there wasn't a cup that had fallen, just all the coffee. I originally planned to do yoga outside and enjoy the beach air/ but was concerned about having things poured on me. The pool was open/ we would sit out there in the morning and plan our day. Again- we didn't want to use our deck. Plenty of parking every time we came back. The delay in the review was deciding on 2 or 3 stars based on our visit. I do like this hotel/ and my friend has been back since- without any noisy neighbors. Just wish the hotel would handle noisy and disrespectful guests better. The front desk didn't even apologize when we were telling them about the noise and lack of sleep.

WARNING DO NOT STAY HERE! The lady at check in was very polite & professional. That's the only positive thing I can share as from there it immediately went down hill! Our room looked nothing like the photos online. This place is at best a motel 6 charging 5 star hotel prices. The room was dirty, the curtains were literally hanging on by a thread, they were falling off and tied back on with string. Our bed was slanted, creaking & appeared to be on a broken frame. I called to ask to switch rooms, they said they were fully booked but to call again in the morning. I did call again in the AM, they didn't have anything available for us. I asked if I could check out early and get a refund. The man on the phone said yes as long as I was out before 11am, however I traveled out of town for a medical appointment that was at 10am & there was no way I would make it out on time. I had to leave for my appointment & they entered the room when I wasn't there so they could clean & removed all my belongings without me present! Then they "lost" some of my things & when I asked for them back the man, who was very rude and verbally abusive towards me, refused to ask house keeping for my things & said "I'd just have to live without them"! I replied with "no, you'll have to reimburse me for my items". He then threatened to call the cops on me. The kind lady from the night before was there, she looked terrified & so was I. I have never been so mistreated, and traumatized in my life from a hotel stay.

**WARNING! AVOID! BED BUGS!** After the first night of our stay at this hotel (October 9th), my husband woke up with itchy bites in a line all over his arms and a cluster on his hands. Over the next few days, more bites began to show up all over our neck and face. Upon returning home, we immediately went to a dermatologist who confirmed these were BED BUG BITES. We have tried contacting this hotel for over a week after our stay. We have tried calling corporate and the property itself. Corporate was helpful but the hotel NEVER followed up with us; they told Corporate they emailed us a coupon off our next stay but we never received anything-- not even a phone call back. We have stayed at this place without incident before and are beyond appalled at the lack of professionalism we've encountered. We don't want a coupon-- we want a full refund. They have ignored us and denied us a refund. We now have to get our home inspected to make sure we didn't bring any home which has been a HUGE headache and expense. I have attached a picture of the bites on my neck that I received.

This is probably the Worst Best Western we've ever patronized. Stay Away! It all started with the 800# reservations staff messing up our booking - showing us arriving a day earlier than I requested . (I called at 9pm from several hundred miles away and they booked us in for that very night and the next 4 - instead of five nights starting the next day as requested). When we arrived the next day, the front desk person had us a 'no-show' and refused to do anything to fix the mistake. We were told only the manager could remedy the situation and they never knew when he would be there. The corporate 800# people said they could not do anything about it either. This was despite me sending them a screenshot of the reservation I made while on the original phone call. The manager never made an effort to contact us over the 5 days we were there and anytime I asked to see him, he was not in. Corporate did offer to review the recording of the phone call but it would take 24-72 'working hours' (what does that even mean?) to listen to the 3 minute phone call. Meanwhile we had been charged almost $200 for a night we did not use. After 3 days, they determined it was their mistake and offered 10,000 points as compensation. They would also send us a check to refund the no-show night. That will take 3 weeks. Meantime we were charged immediately for the unbooked (by them) 5th night! I advised the supervisor who made the oh-so generous 10,000 point offer that this particular hotel charged 28,000 point for a 1 night stay. It would have been so much easier to transfer the 1st night payment to the 5th night but both BW corporate and the property refused to do that. ALSO, they BOTH charged the 5th night to our credit card (currently under dispute). Now I will describe the hotel itself. I am sure after reading this you would rather sleep on the beach than stay in this well located but smelly, run down place. They even put out frozen muffins on their very inadequate free breakfast bar. The towels are threadbare, electrical outlets need to be found and then tested to see if they actually work, 2 other guests complained about broken TV sets, large unpainted sections of the walls, a musty smell throughout and no water pressure in the shower. I could go on but I think you get the drift. After I filled out BW's online survey, this is the only response I received - from the property manager but as you can see from the signature line - there is no name for this person - just a / (even the sender's name on the email was a slash: _____________________________________________________________________ Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 760-942-7455. Sincerely, / General Manager Best Western Encinitas Inn & Suites at Moonlight Beach ______________________________________________________________________What is funny about this canned reply are the lines about 'exceeding' expectations and even thinking we would stay at this dump another time. Not only were the expectations not exceeded, they were not even close to being met! I doubt it matters to BW upper management but these Platinum members of their loyalty program will think very carefully about staying at another of their properties.

On our second day after returning to our DIRTY room, we were told curtly by Front Desk clerk, "You have to ask for housekeeping" - NEVER were we asked at check-in if we wanted housekeeping. NEVER was it mentioned in our BW pre-check-in email that housekeeping was BY REQUEST ONLY. When I mentioned our disappointment to Desk Clerk on our checkout she mumbled "I'll pass it on". So disappointed in lack of amenities in the room (no towel racks- no extra pillows!) but mostly the ATTITUDE of Staff and Manager. A simple "I'm sorry for the misunderstanding" goes a long way but they didn't really care if we enjoyed our stay or not. I gave it 2 stars because the mattress was comfortable. Never returning, there are plenty of other places.

Absolutely a joke of a hotel, you pay to sit in a extra large room and nothing else seems to be that quality. My room also had ANTS all over the bathroom and when I called the front desk I was told nobody could come and fix that and they were booked solid. Then the TV didn't work so that was a bonus. I decided after 15 mins of being in the room I was gonna leave called Expedia and was denied a refund by the hotel. Every time I call the place the GM is never there. Starting to think they don't have a GM. So yeah if you wanna have a super extra large room and the possibility of ants this is your place! Definitely will never be back

I checked in with my whole family because we had a pipe burst at our home in Encinitas. We chose it for location and Best Western name. This hotel is barely in business. Although they charge too rates almost equal to Omni La Costa ($425 per pm for a King bed w no view)...this hotel is not worth the money. Our room was not cleaned when we checked in, there were french fries and popcorn between the bed and nightstand from previous guests. Additionally, they don't tell you that daily room cleaning is "by request only because they don't have enough staff to clean the rooms". The screen door fell of when I tried to walk onto the patio. When my kids had to change rooms for 1 pm bc of low room inventory - they refused to move me to the 1st available room that day because it was $100 more and the guy working the desk didn't have authorization to upgrade guests. Instead he texted the hotel manager who doesn't work on site daily and asked him. The response was "you can have your insurance approve the upgrade then we will move you into the available room". Absolutely zero customer service. I'm not sure what they are doing with the money they are taking from guests, but it's not going to running the hotel. Extreme mismanagement and delinquency. The only person at the desk on Saturday (their busiest day), was a man who had no authorization to do anything without texting his manager. A woman requested a $6 refund because the lobby vending machine took her money and he said he would have to write a message for the manager. It was not just sad, but left me feeling like the hotel is not a safe or secure place to be.

5 stars for clean! We stayed 5 days and our rooms were spotless. Clean tub, clean bedding, clean floors, no odd smells. You can see the ocean for the third balcony. Staff was helpful friendly and no issues getting the room we paid for. Breakfast was better than most Several options to choose from. Everything appeared cooked appropriately. Free parking, fast internet. Great variety of shops, coffee and eateries neAr by. My teenagers commented on the cleanliness of the city and the amazing lazy acres market across the way for healthily options.

If I could give this place negative stars I would. We checked in at 6pm on thanksgiving evening. Upon entering the lobby the girl at the front desk was cold and very unfriendly. We reserved a king suit (two rooms) with a kitchen so that I could store food, my husband could stay up later to watch tv and get work done while my 2 year old daughter and I could get some rest. We walked in to find the room under construction. The kitchen was completely missing, there was exposed plumbing, no baseboards, there were no covers on the air conditioning vents, the tv didn't work, the front door didn't lock, a metal bar was left in the bathroom that my daughter found and scraped herself with, and worst of all- the paint fumes were very strong. Not exactly what I should be breathing since I'm 5 months pregnant. The girl at the front acted as though she didn't give a crap. She said we should talk to the manager in the morning and that she was the only employee on the property. The next morning there were no managers by the time we had to leave at 10 am. I left my number but never got a call back. I have called maybe 20 times and am told that the manager is on a conference call, in a meeting, or not available. I have left my number multiple times asking for a call back as well as left a message on the managers voice mail and still haven't received a call back. I am applauded that they would rent this room for $200, not offer any compensation, and will not return my phone calls. Update- after two weeks all I have gotten from the hotel is a form letter stating they were sorry and and offered 25% off our next stay. What?! Pretty Presumptuous that we would ever stay there again. i wrote the manager back and he once again - he didn't respond. Corporate also said the hotel agreed to refund me $50. Great. So now I paid $150 for an unsafe construction site. However, I still haven't received the refund on my credit card. We will NEVER stay again. Please don't spend your money on this terrible hotel with angry and rude employees.

Horrible experience checking in. One front desk staffer hung back and never so much as flinched when I went up to check in. The other worker was unpleasant, unfriendly, nasty and clearly hates her job. No friendly greeting , no offer to help with my ask of a late check out. I let them know I'm a premiere member of their rewards program. They could care less, I guess they don't care about loyal customers. I tried to eat dinner on the patio, had to smell disgusting cigar smoke from next door. guess they are not non smoking. Remote didn't work, lights didn't work, doors slam hard place is noisy. I will be not be staying at at a best western ever again they could care less about my money so I will stay elsewhere like the Marriot. Never again time to tear up my rewards card. This hotel sucks, stay somewhere else where customers are appreciated I next fire, m

NOT A SAFE OR SECURE PROPERTY!! A word of caution to anyone who is considering booking a stay at this location. My significant other and I had our room broken broken into with no sign of forced entry while staying at this hotel and had everything stolen from us. This includes all items listed below and more: -All Electronics -Clothing -Makeup -Luggage -Wallets and Credit Cards and IDs Here is the worst part, upon arriving and realizing what had happened we immediately reported the incident to the front desk and asked to speak to a manager. The front desk would NOT give us a manager's phone number after requesting it multiple times. Later we saw and heard the concierge employee talking to the manager while we waited in the lobby for the police to arrive (by the way, we had to call the police). The subsequent conversations with the hotel staff have been incredibly frustrating and frankly unproductive. I strongly urge you to reconsider staying at this property. Take it from me, it's not worth it...

The first thing you notice walking in is how dirty the floor is, which is like the entire building. Deferred maintenance everywhere. Really dirty. Stains on towels. At night you notice the train coming by every 30 minutes or so. The final train is just before 11:00 and the first before 8:00 am. The balconies face the tracks and nothing is soundproofed. It is loud and ruined what should have been a good nights sleep for our entire group. Front desk guy was snippy and barely helpful. Not a good rep for the hotel. The price is a rip-off. Avoid if at all possible.

You have to be desperate to stay at this location. There are minimal pro's to this location; beach is nearby, lots of good restaurants in the area - the check-in ladies were very nice and friendly along with the maintenance who fixed the TV. That's about it. The con's: Noisy with train track a block away that goes by throughout the day and late into the evening tooting it's horn every time. Traffic is quite loud too. We were on the 3rd floor. In house breakfast is the worst we've ever had. Open at 7:30am, we got there at 8am. Everything by way of food is BASIC; frozen burritos reheated was the main entree with bottled catsup and bottled salsa. The milk container was empty. Had to contact the front desk. Then the service lady (with zero personality - very unwelcoming) arrived at 8:30. She too took her sweet time filling the milk container, however was scrolling through one of the TV's menu channel looking for sitcoms channel to turn the TV to. The internet: if you're a traveler and use a laptop; well don't expect the internet to be any better. Took me 35 minutes to sign into the hotel internet service. The service is very similar to the old dial-up. Very, very, poor. On the day we checked in, the service would not send emails out. I had to go through signing into the slow internet 6x before I gave up. Kept kick me of the service. Just wanted to pass our experience on. In addition, look at others comments posted. Good luck!

Our recent stay at the Best Western in Encinitas was disappointing. The white towels in our room were dirty with black spots on them and red lipstick. We were surprised that all the towels were dirty! When I told the lady at the front desk she wasn't surprised and said the washer wasn't working. Also the chair next to our bed had stains on the cushion. Super gross.

This hotel is very run down. We had to change rooms because our first room, Room 201, smelled very strongly of mildew and mold. It made us feel sick within minutes. In our new room, Room 206, the television frequently would not work. The shower leaks all over the floor because there is no seal. The only redeeming feature is the location and the partial view of the ocean. But overall, I would say this feels like a $60 a night hotel, not the the $200+ we paid. Econolodge would have been an improvement. Don't waste your money!

First they give us the wrong room. We paid for a suite and they give us a regular room. I call and they act like they are doing me a favor by giving me the room we paid damn near 1500$ for 2 nights for. Then I call to get more blankets and pillows for our pullout bed (it came with one pillow and a sheet) and the lady tells me they have NO blankets or pillows. That we have them all in our room... excuse me?!? I have two young kids and we need another blanket. What kind of hotel tells you they don't have any blankets or pillows. I am seriously at a loss. I would never stay here again.

Made an online reservation for a room with a kitchenette and came into the hotel to find they "lost" our reservation and there was no sign of it eventhough we booked directly from the website. They stated they were booked and there was one room available with 2 queens and thats all they could do eventhough we showed them the email confirmation (Two of them) stating we secured our room. They couldnt offer us a kitchenette at one of their other san diego locations near the beach for the same rate??? How about offer a discounted rate for the BIG MESS UP? Getting towels for the pool and room was hell. The BBB should get them for false advertisement when you have CONFIRMED rooms and they say, nevermind we dont have them and since you came from far away you have no option than to take a smaller room.

We spent one night here and the front desk managed to bill us for our room twice, and then wasn't able to give us a refund until three days after our stay -- and they were snarky about their mistake. Then a week later we were billed $20 with no explanation and no cause for it -- we left the room clean and better than we found it, because these rooms, though recently renovated, were shoddily constructed and didn't even feel clean when we arrived. Worse yet, you pay that much for a room only to find that you're sharing a door with another room and could hear EVERYTHING. Don't waste your money here.

I Cannot believe the nerve of this place I stayed here 4+ days so I spent 200+$ per day so that's 800$ to be in a low par room with no fridge no microwave no bath tub it was horrible and there was a really bad ant infestation so on top of all that multiple times I asked for clean towels not once did they bring me clean towels it was insane it was so awful so if spending 800$ wasn't bad enough they decided to charge my boyfriends card 150$ because the towels were dirty well first off the floor was filthy and that's where the dirt came from that got on the towel and they refused to bring me any clean ones so I had to reuse them it's just so awful I cannot believe hotels get away with taking advantage of people especially someone like me who is in the process of getting into an apartment it's just morally wrong to take advantage of someone who dosnt have a home I can't believe there's no lawsuit for these places and I might just have to be the one who starts it after my experience this last year hotels are constantly taking advantage of the poorest of people those are people that are homeless for whatever reason it's unjust and something needs to be done !!!

Found this gem while driving down the coast. A great hotel for the money. The rooms were clean and rather large. The bed was super comfortable and the patio had an amazing view of the ocean. The lobby was clean and had coffee and lemon ice water available all day. Close to beaches, great food and good shopping.

Room booked in advance was unacceptably noisy, but--though we were told they had vacancies--we were not offered an alternative and left. Nevertheless, they charged our credit card. Beware!

This hotel is big disappointment for Best Western brand. It's required better maintenance and more professional housekeeping. The trash cans wasn't emptied on time, always overflowing, the coffee spill around it was never cleaned up ( it's finally dry out in few days, yaks). This place with amazing location, spacious rooms and balconies with gorgeous sunset view has such a great potential. Such a shame that the owner doesn't invest in it

This place is not how the pic shows online, very disappointed, coffee pot was so dirty, window are old and has mold.

Stay Away! I wish I had! I was physically and emotionally abused by the bedbugs. Walls were as thin as paper machè. Could hear everything ! I was thrown for a loop when i was told there was no room service . Throughout the night I tossed and turned a little girl died here her name was Tabitha she bugged me incessantly through the night and not a wink of sleep was had. - room 224 to be exact but im sure she wanders. My inhaler had to be on standby as the black mold problem made my thyroid reverberate by the minute. Better luck sleeping in hell! yummy complimentary breakfast though. 2 stars..

Just stayed here during COVID 19. Beautiful hotel with super awesome, down to earth staff. Marie helped with my reservation, Karen (who is a rockstar) checked us in, and Jonathon the manager was helpful too. Left Karen and housekeeping $20, trying to show kindness and support to all the front line workers. Thank you for all that you are doing. You matter and I appreciate you! I'll definitely be back! Thank you for everything!!! Karen, you inspired me, see you soon!

Hotel, room - serviceable 3 stars because of the view of the Pacific. Staff, from Michelle to Andrew, Chris, and everyone else, provided 4 star customer service.