Jay K.
Yelp
Here is a brief excerpt of the letter we sent to the Mgr:
I checked in for our December 24-26 stay, I was excited to learn we were in the Orvis House, as Orvis is a company synonymous with quality and excellence, I was anxious to see the suite. We selected a suite with a pull-out bed for our 19-year old daughter. The rooms had a full kitchen and dining room with a large table. From there, our experience deteriorated quickly. It continued to get worse as we explored the room and the property further.
Living room furniture was modest, institutional, not cozy or inviting.
* When opened, the pull-out couch was unstable, with a very firm/uncomfortable mattress.
* We had to call the desk for a comforter, as the linens only had a thin, worn blanket.
* When opened, the unstable bed rocked and even folded up on her a few times when she was in it.
* She had two miserable nights in it.
Fireplace did not work
* We called the desk and were instructed to open the cabinet and plug it in.
* Fireplace worked for a while, shut itself off, and never worked again in 3 days
Televisions - Two in our suite, worked intermittently, persistently showing snow & static, often turned black scrolling the message: "Scrambled" or "Reloading"
Main bedroom was surprisingly small
* No bedside tables for books or eyeglasses
* No Luggage stand
* During our stay we could hear the guests above us, this became extremely annoying on Christmas morning when we heard them moving loudly about their suite at 6:30am, then again on the 26th when we were trying to sleep in. It's evident that there's not adequate insulation in walls or floors.
Bathroom tiny, 6' x 8'
* Guest needs to walk in behind the toilet to turn and close the door.
* No Tub and shower, as advertised
* Inside Doorknob loose, fell off on the 26th.
* Towel Hook missing from Back of Door.
* No robes as advertised
* Positive: Shower was big, water pressure great
Heat in Suite: It was an exceptionally cold few days, with temps hovering from 10-20 degrees outside.
* As we moved in, it seemed there was no heat on in the suite: the thermostat set to 60 degrees, we raised it to 70, after a few hours, it did not seem to work.
* After a few hours, we called the desk. A Technician arrived and simply turned the heat up to 80 degrees, which became too hot. When we turned the thermostat down to 70, it turned off and didn't turn on again, so rooms were uncomfortably cold again.
Pool/Spa
* Men's locker room was disgusting, needed thorough cleaning,
* M's & W's Showers had mildew
* Overall musty odor
* No suit dryer in Men's locker
* Women's locker bathing suit dryer broken on Dec 25.
* Wood and overhang near spa rotten, cover thrown over in a pile not folded neatly.
* Hot tub was not really clean, had an odor.
* Walkway to hot tub dangerous, towels thrown down to make transit safer on ice. Most cold weather resorts have a heating system for the walkway.