Scott W.
Yelp
My wife and I were so looking forward to our stay at a "Boutique" Hotel w/ only 11 rooms in downtown Naples! One would think, with such a limited number of guests at a hotel in the cosmopolitan town of Naples that the hospitality would be "off the charts", and it was, but in a southbound direction!
Total disappointment from the moment we checked in, from the uncaring desk attendants to the housekeeping staff who questioned the need for additional towels. The room was even more of a disappointment. Our "King Suite" was $1300/night! Terrible! The kitschy furnishings (oversized throw pillows and table ornaments) cluttered the room and were dated. There was a TV in the bedroom and the "sitting area", both of which displayed poor pictures and had limited channels. The tub (this was an old fashioned tub with a ceiling shower-no separate shower stall), was very difficult to climb in and out of and difficult to move around in given the "accessory rack" which spanned the width of the rear of the tub. The extra towels which we needed was due to the design of the tub/shower in the bathroom, there was no way you could take a shower without a lot of the water finding it's way out of the shower since there was no full length shower curtain (there was a glass wall which extended about half the length of the tub. The toilet was located in the same tight quarters as the shower offering no privacy, and the vanity sink was located next to the coat closet. If you opened the toilet area door, and the closet door at the same time as the bedroom door was opened, they all banged into one another-IT WAS THAT SMALL! My wife and I actually both commented that we have stayed in larger state rooms on cruise ships!
Marcos was one of two bright spots. He was the maître d', the golf cart driver to the beach and the early AM waiter-I don't think the guy ever left the property!
Speaking of the beach.....the hotel will set up a couple of well used chaises and an umbrella for you, and MAYBE Marcos will return at some point with some luke warm water. Naples beaches are beautiful, but most are public, so nothing unique about the Escalante Beach, as we were set up in a public area.
The other bright spot was the food in the restaurant, it was excellent! Go and have a meal-but DO NOT PLAN ON STAYING at the hotel, you will most likely be disappointed.
The location of the hotel is a 10, very convenient to all of downtown Naples and walkable to the beach. However, for the money they charge, there are much nicer places offering much better hospitality. Unfortunately the money has been spent, and I can justify that by saying that we would have spent a similar amount of money in any "quality" hotel in Naples during that time of the year. Unfortunately, we wasted 4 days of what we hoped was going to be a special vacation in this place, that I can't get back-that's what really stings.