Tanika Reid
Google
Edited with update:
I wanted to acknowledge the manager who reached out to us before we left the facility on the day of our visit. I greatly appreciate them for not disregarding our experience with their staff member. We appreciate you! We REALLY enjoyed the Prison Break room and our host!
I rarely leave negative reviews, but my recent experience was unacceptable. I was met with rude and condescending behavior that made the interaction not only unhelpful, but downright frustrating. I understand giving suggestions but she stated “prison break is our most difficult room”. It was almost like she was insinuating that we couldn’t possibly break out because it was too difficult. To which my response was that we are here to have fun so either way, we are okay with not breaking out. This was supposed to be a fun family thing but she made it tense before we even started.
Good customer service should be respectful, even in challenging situations. Unfortunately, this experience left me feeling disregarded and disrespected. I hope this feedback is taken seriously, as no customer deserves to be treated this way.