The Falstaff

Nice hotel, I had a top floor room and it was very big. Its very close to the sea front but far enough that it's quiet at night. Breakfast was continental which was included, it was actually really nice and filling, the coffee was great. .would definitely stay again. Plus I left my tablet in the room, they kindly posted it to my house. Took me a 2nd attempt to find the car park, it looks like a one way road, so didn't go down it first time, it's quite tight but was fine

Nice hotel, I had a top floor room and it was very big. Its very close to the sea front but far enough that it's quiet at night. Breakfast was continental which was included, it was actually really nice and filling, the coffee was great. .would definitely stay again. Plus I left my tablet in the room, they kindly posted it to my house.

As I understand it the hotel is very good with excellent rooms and good food,there is a patisserie/coffee shop attached to the hotel, in fact it is part of it and managed by the hotel staff. Personally I only use it as a bar. It has an garden at the back of the hotel. It has just employed a new manager, Stewart, who previously managed Churchill's in Ramsgate. Dogs are very welcome, there always free dog snacks on the bar. All the staff are very friendly, helpful, and welcoming.

The room was spacious and comfortable. However the (very small) TV wasn't working properly - no BBC channels were available and some others, like ITV, were just breaking up. No one was available to help resolve this, even though it was a Saturday night. The bathroom was very nice, but the shower is quite wimpy, and the overhead shower just didn't really deliver. There were tea and coffee facilities, but these were rudimentary - no herbal teas or decaf sachets. Most annoying was that my booking stated 'breakfast included', but the info pack in the room said only 'continental breakfast included', and I would have needed to pay a considerable upgrade to get anything cooked - this was just frankly misleading. At £145 for the night the whole experience fell rather short of expectations.

We stayed for an extended weekend, whilst visiting friends. It was perfectly located for meeting friends close to the marina, as well as friends, in the Chapel Street part of town. It was actually a 2 x bed apartment, plus a roof terrace, with breakfast available from the Falstaff! It was perfect and the British weather was also on point! 👏🏾👏🏾👏🏾👏🏾👏🏾

Oh dear. I was really looking forward to my stay, but after a long journey I arrived to see the place closed up and a list of telephone numbers on the door. I rang the first one, but there was no answer. I rang the second one and a man came from inside to let me in. There was no greeting or welcome, just "room 4?". I followed him upstairs to the room and when I went in, I saw it wasn't the one I had booked. (All the rooms are different and I had spent some time choosing online prior to booking). I then went back out and explained it wasn't the room I had booked. The man snapped at me and said the cleaner had an emergency and hadn't cleaned the room I had booked. I asked if there was any possibility they would be able to get it ready later. He said "What difference does it make?". After such a hostile welcome, I decided I didn't feel comfortable staying there. I asked if I could just have a refund. He snapped "not at this stage, no." Then he phoned the manager. |She arrived quickly and was very pleasant and apologetic. By way of compensation she put me in the deluxe room. The rooms that I saw were beautifully decorated and clean. There is a lovely lounge for guests to use as well. |I came back in the evening after going out and found the front door had been left open and no-one was around. This is a security concern. |In the morning I went down for my breakfast and the inhospitable man gave me a filthy look and walked off. I told the manager, again, that I wanted a refund so that I could either go elsewhere or just go home. The idea was to come away to a new place for some rest and relaxation after a very stressful few months. As a woman travelling alone, I have always been lucky in that I have encountered welcoming staff who would help if need be. Here, I felt uncomfortable and ill at ease. |They were reluctant to give me a refund but offered me use of the airbnb flat at no extra cost. Ideally I would have preferred to go elsewhere, but I accepted this offer. The man who appeared to be the new owner showed me to the flat and told me he was just upstairs if I needed anything. |I went out and about then came home to find water pouring through the ceiling and down the wall. I went upstairs and knocked on the door. I could hear someone talking and moving around, so I'm pretty sure they could hear me knock. No-one answered so I had to go outside and ring the emergency number. The lady said she would contact the owner. Sure enough he came downstairs and explained the shower was leaking. While he was there I asked if he knew how to get the heating working as it was cold. He looked at the thermostat and said "it's probably been off since March. See you tomorrow." Then he walked out, leaving me without any heat! I had to phone my partner, 280 miles away to talk me through how to get it working!!|The next morning at breakfast the young man who took my order was friendly and pleasant. However, the unpleasant man walked in, stopped by my table and said, "I'm just showing someone round. Is that OK with you?". Quite why he needed to make this passive aggressive comment, I don't know. He could have just walked past and said nothing. But no, he decided to pick on a woman by herself. |The breakfast is pretty basic. 1 croissant, 1 slice of toast and then cheese, salami, cereal and mini pain au chocolat. That said, the quality is good and the coffee was good, too. |Unfortunately I did not have the chilled out time I was hoping for. Overall it was a disappointment. |On the plus side, the rooms are beautifully decorated and clean. The breakfast was good quality and the female manager and young male waiter had great hospitality skills. |In terms of areas for improvement: ensure that all staff have, if not customer service skills, then at the very least, basic manners. It helps to be hospitable in hospitality! Find out how things work in the airbnb so that guests aren't left in the cold. If things go wrong, like the cleaner leaving suddenly, politely explain the situation instead of sticking someone in a different room and then getting aggressive when they ask why it doesn't look like the one on the website. |I twice said that I wanted to leave but they wouldn't give me a refund. I ended up staying in a place where I felt as though I was a nuisance rather than a guest. |I like to support independent businesses over big chains, but sometimes it doesn't work out.

Fabulous little hotel, the rooms were spotless and the staff couldn't do enough for you..|There's some great restaurants nearby, the royal harbour is only a 5-6 minute walk away as is the lovely beach. |Very Highly Recommended. A*

We stayed 2 nights . Room very comfortable clean . Very helpful and friendly staff . Building is very well kepted and a lovely sitting room for all to enjoy t v books etc nice touch . Morning continental breakfast was included in our stay which we were happy with . Tea coffee toast croissant jam and selection of cheese ham salami meats . Fruit and yogurt. Very well presented . Would just like to add maybe a meue placed on the table for those who wish to purchase a cooked breakfast if so wish . . We will defo be back lovely pleasant place indeed