Matthew H.
Yelp
I tried to make a booking for 5 people online 6 weeks ahead of Easter Saturday. The website said to call in order to book for 5 people, so that's what I did. When I called them, the girl advised me that they don't actually take bookings for weekends and to simply come in on the day and put our names down for a table and enjoy a drink while we wait. I was unconvinced by this and said to her that I was worried that we'd be waiting for hours or not get a table at all and might be better off to book elsewhere. She was very reassuring that if we wanted to avoid a longer wait, to arrive at 2pm as they start to quieten down by that point and that we would certainly get a seat for lunch.
That's exactly what we did today, we arrived just after 1:30 only to be told that they're "fully booked". When I asked her how long until we could get a table, she said that we would not be able to get one at all.
I came down from Sydney to enjoy Easter lunch with my mum who has just recovered from cancer and had I known that this would happen, I would have simply booked elsewhere 6 weeks ago. I'm sure the food is great and what little I saw of the venue looked amazing, but this was a crap experience and I refuse to ever go back somewhere that places such little regard on giving correct info to its clientele.