Heena C.
Google
Overrated Property – Disappointing Service
I stayed at The Fern Sasan Gir for 2 nights and booked a villa costing around ₹20,000 per night. At this price point, there are far better options available in the area with much better service standards.
The biggest letdown was the service and staff behavior, which was far from what one expects from a property of this category. The staff appears poorly trained, and we had multiple encounters that made our stay unpleasant.
One example: we reached the property around 11 PM after traveling for a couple of days and were completely exhausted. The reception staff was rigid about their process—first IDs, then room allocation. I requested them to take the ID of one guest first, allow us to go to the room since my mother was extremely tired, and I would hand over the remaining IDs shortly after. This was flatly refused.
A more guest-friendly approach would have been to ask us to sit, offer water or a welcome drink, explain the policy politely, and allow us a few minutes to settle down. Hospitality is about empathy, not just rules—and that was completely missing.
The food was average at best, nothing memorable or worth the premium pricing.
The only positive aspect of the property is the greenery and landscaping, which is well maintained. Apart from that, the experience did not justify the high cost.
Overall, I was quite disappointed and would not consider staying here again. Definitely not worth the price being charged.