Cherry Y.
Yelp
Over my four years here, I've dined at your restaurant many many times with friends and always tipped fairly (15% for lunch, 20% for dinner). However, my recent experiences have been extremely disappointing due to poor communication and ridiculous server's behavior.
On my last visit (Saturday), I called in an order for a cheeseburger with everything on top, but when I picked it up, I only received a plain cheeseburger. The price I was going to be charged was $15.67, which is for the full burger with toppings, it's not what I had ordered and the price isn't correct. When I tried to speak with staff at the counter to pay also fix the mistake, no one acknowledged me. Two staff told me to wait and then walked away without making any eye contact. After waiting a long time with no help, I just left without resolving the issue. I was there for so long and tried my best to pay but ironically nobody had responded.
Today, I went to the restaurant and placed an order in person for takeout. When I pulled out my phone to pay using Apple Pay, the same waitress who took my order told me I was "good to go" and walked away before I could complete the payment. Based on her words, sure, I started to walk to the exit with everything like the last time, the server really didn't want to accept my payment???
However later, sarcastically I was confronted by another staff member who accused me of not paying twice and even suggested that I was trying to avoid payment because I am graduating soon and left. This assumption was ridiculous, unfair, and completely unreasonable. The problem clearly lies with your server's actions, attitudes and communication, not with me.
I want to emphasize that I have always been a honest customer. I paid for both meals today, today and the last visit, I don't owe this restaurant anything, even though the server told me I didn't have to paid the last time because he couldn't find the receipt. I still paid including the payment of the last time and everything in the tip. He is very happy and said that I am good? Lmaoo. However I believe it is part of my responsibility to take care of my payment and I never tried to avoid or ditch the payment, who is gonna chanlleng the morality with 25 bucks total? Not me your restaurant server just simply don't wanna take my payment. Brought a loss to the restaurant and trying to pass the buck on me? This whole experience is just so stupid sarcastic. If you are too busy, just hire more waitresses instead of ditching your job responsibilities.
However it reflects a serious breakdown in communication and professionalism among your staff. It's not my fault at all and I believe that I do not deserve to be labeled or treated unreasonably. The manager should addresses these issues so other customers don't have to face similar problems, or whatever how this small town restaurant works...