Teresa D.
Yelp
The Fillmore - Theft
Not even worth one star. BE WARNED!!! If you purchase anything from the bar, be sure to check your bank, or credit card accounts for any unauthorized transactions. Last month November 2024, my husband and I attended a concert at The Fillmore Charlotte. My husband purchased ONE drink from the bar, however, upon viewing my bank account the next day, I saw that we were charged for FOUR (4) drinks instead of ONE!! The total came to $53.59, when it should have only been $22.73. I immediately reached out to the venue to inform them of the unauthorized transactions. I received a response from the GM, Courtney Ezell. She asked for the last four-digits of my credit card that was used (it was actually my debit card). I provided her with the information. The following was her response and final decision:
"These charges are not duplicates and are all ordered at different times. We don't keep credit cards on file at any of our GA bars, which is where these charges were made. Normally if it is a fraudulent charge or misring, they are all rang up within a minute of each other. This is not the case. The drinks were ordered at different times.
I cannot refund them.
I am sending the receipts of all the checks".
I was in disbelief!! The only thing those receipts showed were the drinks that were charged to my bank account. Of which THREE (3) were UNAUTHORIZED!!! They apparently have a bartender in their employment who is a thief. Those receipts also showed the Clerk ID numbers! That's right -- plural. The clerk who rang up my husband's drink, was NOT the same clerk who rang up the (3) unauthorized transactions! We were seated to the left of the bar, and I watched as the first clerk rang up my husband's ONE drink. He never returned to the bar, and I don't drink. During the period the (3) drinks were ordered at different times, my husband and I were in our seats. I told the GM to review video footage from that night, showing neither of us were at the bar AFTER the first transaction. The Fillmore raped my bank account of $53.59. That money was already earmarked for medication and gas. We will NEVER return to the venue. I exposed this in detail, in order to warn others. I imagine this is not the first time that theft by an employee has occurred. Remember Ms. Ezell's words, "Normally if it is a fraudulent charge or misring, they are all rang up within a minute of each other...". NORMALLY??!! So now theft is the "norm" at The Fillmore? Theft is NEVER acceptable. The GM never refunded me. Shameful. Keep an eye on your accounts if you ever attend an event at the venue, and make purchases. Outrageously unbelievable -- as if their prices aren't already through the roof!! Now you have to monitor theft.
