Russ Amos
Google
We had a meal here for a family birthday party. The private room we had was nice, clean and ideal for a private party. The food was very nice, as mentioned by all. Overall, the experience was good. However, it was a shame that we received a phone call after we left to say that roughly £45 was still owed, although we had paid a large amount up front days before which covered 90% of the people attending. This meant that only 2 couples were left to pay their bill at the end of the meal, which they paid happily. When we asked what the £45 was for, so we could work out the issue/who hadn't paid, we were told a manager would contact us to explain this. A day or so later we were then told it was roughly £25 owed. We again, said we are happy to pay if it is something we have missed but we would like to know what the £25 was for as we paid for drinks at the bar as we ordered on the day, therefore, it couldn't be drinks. We were told this information could not be given to us. As explained to the Fleece we are more than happy to pay money if there has been a mistake our end, but to be told they cannot divulge what the money was for, is poor. Furthermore, a waitress spilled gravy over one of our party, dropped several glasses that smashed, didn't light the candles on the birthday cake, so we did and then she dropped several plates of cutlery also. We understand that accidents happen and overall the waitress in question was very friendly. A family member was also met with quite a rude member of staff, when she said she was not happy to pay the service charge, taken the above into account, she felt intimidated so then agreed to pay it. We have now paid the £25 owed out of common decency but we feel its a shame that it could not be relayed to us what the £25 was for and we do find it odd that the total had changed in the space of a day, albeit a cheaper price. It is a shame that this happened as it has put a negative spin on what was overall a nice experience.