895vasilenam
Google
Very disappointed and shocked by the service we had during our stay in this hotel..! Upon our arrival the receptionist Spyroulla ( an older lady) did not even bother to greet us in any way nor say a simple “Hello”. Her behavior towards us was straight up rude and disrespectful! We knew we arrived 2 hours earlier than check-in time, we even started off by mentioning that and she cut us off mid sentence saying in a bold tone that we are basically early and that she doesn’t have any rooms to give us ( to be noted that we just wanted to drop our luggage and stay at the lobby/ restaurant area of the hotel from the start). Anyhow, the manager’s Hlias’ behavior wasn’t that far behind, he had the same tendency of cutting off guests of the hotel ( not just us, we witnessed this behavior with 2 more guests) rudely and with an angry and kind of mocking tone when we asked what was the issue with the pool and when would it have been fixed, to which he replied quote to quote “There’s no money today”!? Furthermore, at night the stairs down towards the pool and “parking area” and the pool area as well are pitch black which is really dangerous as the stairs are steep on mountain terrain surrounding them ( there are lights, they just don’t bother changing them or fixing them to work). Regarding the parking, for the size of the hotel itself, it is unacceptable to not have enough parking spots to facilitate all guests. Moving on to the restaurant, meals are good and prices are relatively fair in comparison with other restaurants in Platres. Although, service was very slow and we had to repeat 5+ times for certain things and even to different waiters and had delays of more than 40mins to bring them. One of the elder staff of the restaurant, Kostas, had an unpleasant attitude and once again rude towards guests at the restaurant including us. In regards to the pool bar, which is part of the hotel (and NOT privately owned), staff there were greatly unprofessional as they were bathing in the pool and had to call them to get out and go take orders of people around the pool. They would also not give receipts there either and didn’t know the prices of things and had to ask each other for them. |Despite all the unfortunate events, I want to end on a good note and mention how much potential this place has! From what they told us, the hotel was bought recently by Forex company and they plan to develop and upgrade the hotel within the span of the following year. In conclusion, I would advise you, if you are considering staying in this hotel, to wait a year or two before booking, so that you can at least enjoy the facilities and have a nice stay here.