The Frankie Shop

From start to finish, I had such an amazing experience at this location. Was greeted immediately and I knew I was going to want help/other opinions and not only did one associate aid in my experience but basically everyone on the floor! So kind, accommodating, and supportive when it came to my decision to make a purchase. Also, the store layout is beautiful and their inventory is stunning. 11/10 experience I know exactly what my new 2026 obsession is and it’s the Frankie Shop!

Beautiful boutique with a lovely selection. I absolutely love their pieces and the overall atmosphere. The service was wonderful and everyone was very polite and welcoming. Even though it was extremely busy, Pania took the time to show me everything, explained all the details, and was incredibly patient. She was especially kind and truly made my experience exceptional!

Exceptional customer service from The Frankie Shop. The team is incredibly efficient and responsive, with fast replies and clear, thoughtful answers every time I reached out. They are consistently helpful and professional, which makes the entire experience seamless and reassuring as a customer. It’s rare to find customer service that feels both attentive and genuinely caring. You can tell they truly value their clients and take the time to assist properly. An excellent experience overall and a brand I trust and highly recommend.

I love shopping at The Frankie Shop. The pieces are timeless, chic, and beautifully tailored — elevated but effortless. Customer service is always great — helpful, friendly, and never pushy. One of my favorite spots in NY. L

I’ve been a Frankie Shop lover for years and my experience at this location with Katie was so pleasant! She was so helpful and went above and beyond to help me find and style the pieces I wanted!

I truly wish I could support The Frankie Shop, the designs are trendy and there are pieces I genuinely wanted to purchase. Unfortunately, my experience has been repeatedly overshadowed by the in-store service. Several employees have been consistently rude and unwelcoming. A few team members (who I assume are upper management, as many have non-American accents) are lovely and professional, but the behavior of others completely cancels that out. In particular, my interactions with Quianna and Neal were noticeably standoffish, dismissive, and made me feel uncomfortable shopping in the store. It’s disappointing, because the clothing is stylish, but I can’t in good conscience support a store where the customer service leaves such a negative impression. To upper management: thank you to the members of your team who do provide warm, helpful service. However, it may be worth addressing the inconsistency and ensuring all staff reflect the level of professionalism expected from a brand of this caliber.

I purchased four items over the holidays and wanted to return a brown pant set because it was just too oversized for me. An associate took the two items I brought and was rude, as some salespeople can be when you make a return. I chose to ignore his rudeness. He dismissively sent me to the store manager, who then proceeded to inspect the clothing in an unprofessional manner—sniffing the fabric, checking inside every pocket and opening, and questioning me with an irritated attitude about whether I had actually worn the clothes. This behavior was not only disrespectful and rude but also deeply undermined my dignity. You work in fast fashion and in customer service. At a minimum, be kind. Do not be judgmental or condescending; it doesn't suit the brand.

I had such a great experience with The Frankie Shop! Their team is always incredibly efficient and helpful throughout the entire shopping process. I really appreciate how kind and responsive they are. Highly recommend!