Angela T.
Yelp
Husband and I had somewhat unofficially struck this location from our list of options after several disappointing visits -- watery soft serve, watery syrup, skimpy toppings and mix-ins when we had requested and paid for extra.
When my sister was desperate for something to feed my nephews while visiting the farmer's market across the street, I pointed out the Tastee Freez, not knowing this location differs from others that offer hot dogs and pizza puffs. This one doesn't. Well, didn't matter either way. It was a bit before noon and they hadn't opened yet. It was close enough to noon, however, that an employee was inside getting the stand ready for service. When my young nephews, 5 and 6, ran up to the window, having not realized they weren't open yet, the woman inside shouted "f&*$ off," shot a dirty look at my sister and went about her business inside. I expressed my disappointment in a relatively small community Facebook group, not wanting to bash a Berwyn biz to the yelpishpere. The owner, Anthony, saw and made it a point to pass his number along to a mutual contact so I could call him as he was "concerned." Well, it would seem his concern is limited to his employee, not customers. No apology was offered. Instead, he wanted to tell me he reviewed the soundless surveillance footage and "barely saw the children" and expressed doubt that anything of the sort even happened because the "windows were closed" and the employee didn't appear to interact with anyone. I asked why my sister, nephews or I would have any reason to make something like this up. The owner said he wasn't saying I was, "just that the footage didn't show anything happened." At no point did Anthony apologize for the foul language or any possible misunderstanding, if that was even what he was trying to imply the entire interaction was in the first place.
I love this town and want to see businesses succeed here, which is why I am reluctant to bash this one. That this owner has been operating with this sort of attitude for 30 years (?) is a marvel to me. I am pretty sure the first lesson in customer service is never to argue with customers. That the product is subpar was enough reason to avoid. This level of service is just the nail in the coffin, for me. Will not just avoid, will never return.