subbu C.
Google
I rarely write negative reviews because I believe every business deserves the benefit of the doubt. Unfortunately, my experience with the event coordinator, was disappointing enough that I feel I must share it.
I was considering hosting my son’s birthday party here and scheduled a visit to see the arcade facility and ask some basic questions. Instead of straightforward answers, I was met with vague and dismissive responses. For example, when I asked what type of support the event host provides, I was told they “help with your needs.” When I asked specifically if the host would assist with something as simple as cutting and serving cake, event coordinator responded, “Our event hosts are not servants.”
This comment was unprofessional, unnecessary, and frankly insulting. A simple “we don’t provide that service” would have sufficed. Instead, it created confusion and left me feeling unwelcome. To make matters worse, she suggested that “maybe this facility is not for you” — which is not her decision to make. Her role should be to answer customer questions, not discourage families from booking events.
Every question I asked was met with vague or defensive replies, and I even had to point out that I am an immigrant trying to understand how things work here. Rather than helping, event coordinator attitude made the interaction more difficult.
Sadly, based on this interaction, I would not recommend this facility for hosting events. Management should seriously review how potential customers are being treated, because families exploring party options deserve respect, patience, and clear communication.
