The Galt House Hotel

Attended a convention July 2025. There was a moment this hotel was packed with several basketball teams, their families, a wedding (maybe 500), our convention (around 650) plus the other regular guests and even though you could see the place packed, the staff was always nice, helpful and worked very quickly. Food and drinks were top notch. Housekeeping kept the rooms clean, neat and fully stocked. I was expecting some flaws, especially when you have so many people, but these people know what they are doing. No doubt that they have a great team because you could tell all the employees were hustling and it was obvious that the guest were their top priority. We encounter an unusual health emergency were one of our attendees ended up in the hospital. I was concerned about checking out or even if we could stay a few more days without prior arrangements. Their response was above and beyond my expectations. These people pretty much said you guys do what ever you need and know that your room will be here for you until you tell us that you don’t need it. That is service!! Location was excellent too. It was close to a lot of attractions. I will definitely stay here next time I’m in Louisville.

This hotel is huge and the lobby area is beautiful. The concierge is amazing. Front desk is great but they have two towers where the rooms are the west tower the rooms are like staying at a Ramada Inn. The East towers are suites but the cleanliness of the room is not the best, they can definitely do better with making sure that the rooms are clean and they really need to remodel the west wing. Location is great.

I stayed in this hotel for two nights while in Louisville. The room I had was a suite, with a large sitting area with television, large sectional sofa, refrigerator, coffee/tea service with a Keurig machine, and desk office area. The bathroom was very clean and deluxe, with many extra towels and beauty products, and the shower had excellent water pressure. The bedroom area had two queen beds and had a door to close it off from the rest of the suite, and a beautiful view of the riverfront and bridges. The bedding and pillows were luxurious. Highly recommended. Room 5.0.   Service 5.0 Location 5.0

Mixed experience. The staff when we checked in were great. We got a room with a nice view in the west tower. The room seemed clean and had enough amenities. The first night we ate at swizzle. The restaurant had very nice views, the drinks were good. The service was VERY slow. Our dinners took a long time to arrive (and when they did, you could tell that they had been sitting for awhile, as they were lukewarm). We were there for a few days for a business meeting, which included breakfast and lunch in the conference room - breakfasts were decent, but the lunches were not good at all. (the chicken in the Caesar wrap was grisly and the next day we had some kind of turkey dish, but the turkey tasted "old") Also, we were in a full day of meetings and had about 10 minutes break. We went to our room about 2 pm and it wasn't cleaned yet. We were there for less than 10 minutes and went back to the meeting. We went back to our room after the meeting at about 5 and it still hadn't been made up. At that point, we needed to get ready for the evening with our group, so we put up the DND sign. It says that rooms are cleaned until 4:30, so unless they HAPPENED to come by in the few minutes we were there in the afternoon, our room didn't get made up). Overall, we would probably give it another try due to the location, but we wouldn't eat there again.

We stay here every year for our anniversary and on random occasions. I love how it is located downtown - easy to get to and from. Staff is generally courteous. Rooms are always clean and look nice. One of my favorite places to stay.

This hotel stay did not start off well and continued to get worse. ||The day before we were leaving, the email had another confirmation number and instead of having two beds, we were now in a one bed room in another tower. ||I had to spend over 30 minutes on two calls to get a hold of a manager. I was told that even though I booked my room in October, there were no available ADA rooms with two beds. ||They said that we would get two suites for the price of one and would be near each other. They also said that the room had a bathtub, but they would provide a shower chair. There was no shower chair. The tub was also very high and it would’ve been unsafe for me to try to get in it. ||My mother assists me because of my disabilities so it was a big inconvenience to have us in two separate rooms. ||The next big issue was the mold in the room. I spent every single day vomiting in the morning and having asthma attacks. ||We had both noticed an odd smell when we arrived. The odor became much more clearer without cleaning chemicals, and even my friend who came over with a mask on could smell the mold. ||I went to talk to someone at the desk and they said there were no other rooms available. I asked if there was an air cleaner and was told I could walk over to CVS and buy one. ||I was able to get a hold of the phone number for the general manager. The majority of the call was the GM stating that they had done everything they could after the flooding in April and there shouldn’t be mold. ||You could smell it in other areas in the hotel, especially the long hallway to the meeting rooms, ||I was finally given an air cleaner towards the end of my stay and I bought Febreeze. ||There is a serious issue at this hotel. As soon as I came home, I no longer was vomiting and having asthma attacks.||I was also overcharged by over $400 for the second room, which was supposed to be at no additional charge, and overcharged for my private event. ||Other than being overcharged for the event, the private event I booked went really well. The staff was very friendly and helpful and the food was wonderful.||There were lots of complaints about housekeeping. They did not do a very good job cleaning the rooms and my room was left dirty the entire stay. There were issues communicating with the housekeeping staff. ||This was one of my worst hotel experiences. I’ve never paid so much to be so miserable.

After visiting the Galt House multiple times and finally getting a chance to stay i was thrilled. However it was definitely upsetting coming back from dinner to a very hot room and the air conditioning not working. After a quick call, maintenance arrived in minutes. Aaron was very helpful and fixed our air very quickly making for a much more enjoyable night. He was so friendly, hospitable, and even recommended some local places within walking distance! Thank you to the Galt house for an amazing experience and for having great staff!

Traveled from North Carolina for our 15 yr old to attend a local drill competition at Brown-Forman Amphitheater over the Fourth of July weekend. Hot, tired, and hungry each day, we had the desire to go explore the area but many places seemed to be closed. Each day we had excellent food and drink at one of the 5 places to eat in the hotel. We only missed one, the attached “Down One” but hit the other 4, Jockey Silks, Walker Exchange, Swizzle, and the Conservatory all which had great food and excellent service. (Make reservations at Swizzle- they are an experience both for the palate and the constantly changing view. |Hotel is beautiful, the room, an executive double queen suite- large, comfortable, perfect for our needs. Would absolutely return for visit to Lexington and will book for the competition next year!

Stayed at the Galt House in Louisville, drawn by its prime location and reputation as a historic hotel. The views from the hotel are indeed impressive, especially overlooking the Ohio River. Its central location makes it easy to explore nearby attractions and enjoy the downtown vibe. However, the rooms were a letdown. They felt old and didn't smell that great, which was quite off-putting. The lobby also had a strange scent--I'm not sure if it's the hotel's signature fragrance, but it wasn't to my liking. It might be time for some renovations to freshen things up. On the plus side, parking can be conveniently added to your room bill, which simplifies the stay. The staff were courteous, and check-in was smooth, which I appreciated after a long day of travel. Pros: - Excellent downtown location - Beautiful views of the Ohio River - Convenient parking options - Friendly staff Cons: - Outdated rooms with an unpleasant smell - Lobby had a strange scent - Could use some renovation Overall, while the Galt House has its charms and a great location, the state of the rooms and the odd smells were significant drawbacks for me. Hoping they consider updates to enhance the guest experience.

We have visited here multiple times through the years, including when it was the Rivue with the dual rotating dining areas atop the tower during Thunder Over Louisville. It was also fascinating to have views of the command station for the fireworks and air show. It affords spectacular views of the bridges and Falls of the Ohio, as well as southern Indiana shoreline and also the Belvedere at street level directly below. We have also enjoyed spectacular sunsets while dining on special occasions. Looking forward to a future visit to check out the most recent remodel projects.

My husband and I decided to do a staycation when Pride and a Racing Louisville match fell on the same day, so we booked a stay at the Galt House. I've been there for conferences over the years but haven't stayed there since they made significant renovations and I was pretty impressed. We stayed in a suite at a rate cheaper than a standard room at many other hotels downtown. The shower was big, the bed was comfy, and we had two TVs, and mini fridge, in the room. Parking and check-out was also very easy and the location was great. I also really like the pedway between the towers. It has a coffee shop and bar and lots of comfy seating. My biggest criticism of the Galt House is for a hotel so nice, it does not have good food. We have had mediocre to poor experiences in their restaurants and have seen bad reviews from the ones we haven't been to. With the other amenities the Galt House offers, I'd love to have a good meal while I'm there.

Massive hotel on the river. It's within walking distance or a quick Uber to nearby restaurants. The hotel has restaurants as well if you rather stay in. I was here for a conference for the week, so was able to explore each restaurant, bar and spa within the hotel. I will review those in a separate review. There is a trolly that also picks up at this hotel, that gives a tour of the area. It also brings you to Church Hill Downs to see the track, gift shop and area. It doesn't stay very long though. The hotel room was spacious. I had a living room, lady bathroom/shower, and the room was big. My shower did not have soap, and when I asked for soap I was told the hotel was out of soap. They did provide a bar of soap at that point. Same for toilet paper. I was told the hotel was out. Thankfully there was tissue paper in the room. Odd to be out of those two major necessities. I tried calling for service, however the phone just rang. Same for trying to reach the front desk. Glad it wasn't an emergency. My room did not have a do not disturb sign. That was rough. I got one after trying to take a nap, and having a quick knock on the door and here came a room attendant walking in as I was walking to the door. This happened in one day four times within 3 hours. Definitely make sure you have a do not disturb sign. My view was of a roof and a small window. Friends had grand views of the river. If you want a view, make sure you request one. I still give this hotel four stars for the restaurants and bars within. I would stay here again. I would just have requests at check in that would make my stay more comfortable. The sheets are not the most comfortable. They were cold. So no matter what temperature the room was, it was hard to sleep because the sheets were not comfortable. Bring a blanket with you if you can. That or request one. In one of the photos you will see the hand soap was locked down. So it was not able to be used. I walked down to CVS and grabbed water for the room, and soap for the room. There are homeless people around the streets. Bring sneakers, you will be doing a lot of walking from each tower. Definitely explore the restaurants. Enjoy!

Still probably the best place to stay in Louisville. Great location, friendly staff, excellent views of the city and the Ohio. There are a lot of great restaurants and bars on site as well as within walking distance. The gym and pool are nice. Rooms are decent-- nice bedding, decent water pressure, in room AC works well. Carpet and blinds could use an upgrade and there are aspects of the building growing outdated, but not overbearingly so.

Ok - take a look at the pictures of this comforter set. There is really a paper, thin sheet, followed by a cardboard, feeling blanket of some sorts then topped with another paper thin sheet look at the bed that's fully made up and tell me that is the comforter you're gonna sleep under.

The lobby is the best part of the Galt House. Feeling ill one day and decided to stay in. There is no room service and no options for On Demand movies or smart TVs to stream from your apps. What kind of hotel doesn't have room service and options other than live tv? 3-star hotels offer 24-hour front desk assistance, room service, and daily housekeeping. So, only two stars apply here.

Large downtown hotel; they had construction/painting when we were there, and our reserved conference space was not contiguous. Lines for the elevators were verrry long, especially around lunchtime. Hotel had lots of fun painted horses and multiple restaurant options. It was also located next to the river, so many of the rooms had good views. The room was cleaned every day, which was a surprise given that many hotels reduced services during COVID.

While on our way to Louisville, KY I looked up hotels for the night we would be arriving. We came across Galt House Hotel. It appeared to be right in downtown Louisville. They had two queen sized beds, in the prime location which is really all we cared about. We stayed here for one night December 29th - 30th. The nightly room rate was $117. This was a really nice hotel in downtown Louisville, then I remembered, I totally forgot to check what they charge for parking. I went back to my booking and saw it's $30 a night. I just didn't want to believe it, so I called Galt House Hotel to verify, and sure enough it was $30. As soon as we arrived in downtown, in the very center was The Galt! My friend dropped me off with our luggage while she went to look for a more affordable parking option. The front lobby was beautiful! It had massive sparkling chandeliers, it was super clean, the marble floors were basically reflective. I went to the front desk to check in. The man who checked me in was very friendly, but I wish I had listened to him when he told me how to get to my room. My room was on the 10th floor, room 1009. You don't just go to the 10th floor and take it from there. That's what I did, then I realized the man was telling me this because there's a bit more to it. To arrive to my room I had to take the elevator to the 3rd floor, then take the long hallway they call the "west wing" then take the elevator to the 10th floor. The hallways were all spotless clean. Our room was big with two very comfy queen beds. It had a huge window where you could see all of Louisville from up high. The bathroom was also pretty spacious, with a really nice shower, and plenty of plush white towels. There were double sinks in the bathroom. We also had a safe, a hairdryer, an iron and ironing board, a fridge and a coffee maker in the room. There was plenty of storage space in the dresser as well as hangers in the closet. We had no issue with the TV. The room was quiet, we couldn't hear any of our neighbors. We both slept very well. Check out was at 11:00. My only minor disappointment was the $30 parking fee. We found parking a few blocks away for $11. Forget finding parking on the street, that is very unlikely. We were both very pleased with our stay at the Galt House Hotel in the beautiful city of Louisville, KY. I would for sure stay here in the future.

Our experience at The Galt House was wonderful. It is right in the center of everything Louisville. It is a huge property with a west and east tower and a Conservatory in between. The rooms were bigger than a normal hotel room. We enjoyed the comfort.

I stayed at this hotel on a business conference and had a truly incredible experience. All of the conference facilities and hotel common areas were gorgeous, and the cafe in the pedway connecting the towers was a great place to drink some coffee and get some work done. There seemed to be enough elevators most of the time, though peak times in the West Tower got a bit hectic, and all of the employees I interacted with were fantastic. While I didn't have a car, so I can't speak on parking, the location was unbeatable, basically a 10 minute walk to 4th Street Live which has a ton of restaurants. The Room Itself: The room was quite nice with comfy beds, a spacious closet, a provided mini fridge, and a huge bathroom. The provided product smelled great and the room was spotlessly clean with functioning locks. The view from room 2118 was also very pleasant with a nice overlook of downtown, the bridge, and the water. Overall, if you can get a good price, I'd definitely recommend staying here!!

First impression of the lobby, beautiful. Also, a bit hectic. There was some kind of teenage musician auditions or something going on, so free range teenagers EVERYWHERE. I have nothing against kids, until they are running up and down the halls, in the elevators, and just generally running amuck. It took us over 20 minutes to get an elevator to take us to our floor. Unfortunately, we were in the tower where the event center is, where said auditions were being held. And there were only four elevators for 25 floors. Once in the room, it was a good size but pretty standard. The linens were not good. The sheets were like paper. So rough and every time you rolled over, it was audible. The bed also seemed too big for the frame, if you sat at the end of it, it like curled down and if you didn't have your feet of the floor, you could tumble off. It was weird. The location is great but the rooms are average. The linens were BAD.

I went to this hotel when I was going in a road trip from Florida to Wisconsin, and we chose this hotel randomly based of the location, four star hotel on downtown Louisville, and we got a food price with the app, and was so happy to get there. It was late in a Holiday and were able to eat in one of the restaurants on site, and I loved loved the view of the Ohio river from our room. It was Pet friendly and taking our dog in was very easy and convenient. I was happy the service, the room, a gorgeous view, the place has a lots of the Kentucky derby memorabilia decor. I would definitely go back if have the chance.

Stayed here while traveling for work. The location is pretty much the only positive. The rooms are not overly clean, the common areas are not clean, the elevators take several minutes to come, and the conference areas are not able to handle larger groups of people. The food served in the hotel is terrible, the staff doesn't want to address issues and are very rude. I would not stay here or recommend this to any company to have their employees stay.

The hotel itself is nice. I was there for a conference recently. It's a huge hotel. The breakfasts they provided to us were good but our lunch banquet did not go well at all. There definitely was a lot of us there, but I've been to several conferences this year and last year and I've never had a banquet experience like this. We sat down and only one person had dessert. We had no pitchers of water or iced tea. We never got any bread. Our table was right in the middle of the room. I've just never seen anything like that. If you're vegetarian, please feed yourself before going to a banquet there. Other from that, the restaurants in the hotel were nice if a bit expensive, but it's a nicer hotel. Bartenders were very nice as was most restaurant staff. I loved their gym. Very cool it's on the top floor and has a view of the river. Unfortunately, I never got my bill. It's been my experience in the past several years that you no longer have to stand in line to check out with a hotel; that they just send you the bill after your stay is complete. Not The Galt House. The only thing I got was a charge on my credit card bill and several requests for a survey. I've now emailed requesting my final bill/folio, as I was directed to by customer service, at least three times so I can get reimbursed for an almost 1,000 charge. I guess I'll have to try calling again or reach out to Wyndham corporate. My colleague also had a hard time getting her final bill. Not sure why it's so difficult.

The hotel is considered one of the nicest in the area, but my experience did not meet the high standards I expected. While the room and bathroom were clean, and the staff was efficient and friendly, several issues detracted from my stay. Despite confirming a microwave before arrival, there wasn't one in the room. Additionally, there was broken furniture, and the temperature control failed to cool the room adequately. Basic amenities such as water upon arrival, a make-up mirror, and a soap tray were missing. Although the pillows were comfortable, the bed was lumpy, and the sheets were scratchy. For the price and reputation of this hotel, I expected better. Overall, this hotel would not be my top choice.

Check in was easy although the bill is still being supposedly fixed/reimbursed. We shall see. Room was very stale smelling and towels were very worn. Was there for a conference trash was piled up in some areas. Catered meals were excellent and staff were friendly and efficient. Some conference area need a much needed upgrade

The hotel was absolutely gorgeous. It was very clean and everyone we talked to was so very friendly. The bars and restaurants were a little hard to find the first time walking around, but we were able to navigate. Food and drinks were great and the service was excellent. The pillows in the rooms are very soft. I prefer a firmer pillow myself. Other than that, the rooms were immaculate. My coffee machine did not work. I called room service for a carafe of coffee and they sent up a very nice gentleman to give me extra coffee pods. When i told him that my machine didn't work, he took it away, checked it out and returned it. It still did not work. I ended up just going downstairs for coffee, but i was just a little frustrated at the confusion. Overall, i would recommend the Galt Hotel to friends and family.

Worst pillows ever!!! I even called front desk and was told they only had hard ones left. Not enough blankets either. Here for work conference and not pleased with the comfort level when sleep is so important. Can't turn tv on either- power button on remote does nothing. The gym is nice, however.

We were there for a conference The hotel is in a good location, mostly walking distance to bars and restaurants. The restaurants in the hotel are over priced and food mediocre. We had an hour for lunch and decided to eat in Jockey silks. Totally understaffed for lunch when there were several hundred people there for a conference The manager, Hunter, was so rude and thatwas noticed by several people. As a manger he definitely needs more training or might want to consider a change of careers As for the rooms, the AC wasnt very cool. Best part of the hotel was the gym. Wouldn't stay there again if I had the choice

Stayed here for a couple nights after a recent separation from my wife. My wife did not know where I was and noone should of told her my room or if I was even in this hotel. My soon to be ex wife shows up unexpectedly and began an argument. She specifically stated that a Mr. Workman who is on staff there, informed her of my stay and room number. WHERES THE PRIVACY!!!! I will not be returning to this hotel and I will be making this situation publicly known.

I traveled here for a conference. The location was perfect, right downtown and near the water. I had a corner suite that had private balcony, and the view was terrific. However, other than that, the room was subpar. It smelled musty. They have the old type of air-conditioning units that with the high and low air. They are loud and take a long time to cool. The place was not very clean. I walked around barefoot, and the bottom of my feet got so dirty it looked like I had been walking outside. The bathroom was sufficiently clean, but other areas were just not wiped off or cleaned well at all and the carpet and floors were dirty. The door to the balcony would not totally close. It had a tiny gap, which let the street noise in and a little of the outside air. The coffee maker was the cheapest one possible - it was a one-cup machine and had the prepackaged condiments with the powdered creamer and paper cups. They have no room service; so if you want coffee you have to go to the one coffee shop in the hotel, which was fine, but at peak times very crowded. Even though they have lots of restaurants in the hotel, there's nowhere to get a quick, fresh sandwich or breakfast pastry other than that one little coffee shop, and everything I purchased there (other than a prepackaged caesar salad) was horrible. ) The other restaurant/bar I went to, ( the one that also has bourbon tasting), was fairly crowded, but they still did a good job of getting my drink, food, and check to me timely. The food was average at best, but the atmosphere was fun and they had some outside seating. Conference facilities were fine - lots of room and plenty of bathrooms. I gave this hotel three stars instead of two because the location was so good, and I did enjoy the view and easy access to the walking trail.

Beautiful and elegant hotel. Dined on site in two of the restaurants and they were fantastic. Stayed during Thanksgiving, the hotel and downtown area were desolate. Would absolutely recommend a visit to the Galt house.

Beautiful hotel, clean, and a fantastic location- we were able to walk to most of the places we wanted to go. The view was lovely. All of the staff were friendly with the exception of an extremely grouchy Starbucks employee. She was quite unpleasant. Initially, my boyfriend had gone by himself to the Starbucks to get coffee and she was kneeling down, playing on her phone. He stood there for a few minutes and she didn't even look at him, so he walked away. We went back down together after a bit to get coffees, waters, and a few other things. We were purchasing a couple of bottles of beer and my boyfriend went to hand her his ID (cuz we usually do get asked for it) and without skipping a beat she declined to see it, stating she could tell by looking at us that we were old enough. Blank face, monotone, no smile or laugh. Sheesh! Unexpected blow to the ego lol. I was relieved the next morning to have an incredibly sweet and pleasant employee working the Starbucks! The vending machines on my floor and a couple other floors were out of service, so that was inconvenient. I had to go to four different floors to purchase waters from a working machine. My only other complaint is that this hotel makes you pay $30/day for parking in their garage- which many hotels are doing these days, but I find it absolutely ridiculous. Especially since this hotel is more on the expensive side as it is. If I'm paying good money to stay at the hotel, I should get free parking. Due to costs, I will probably only stay at this hotel for short trips, 1-3 days. But I was happy with my stay overall.

I always try to stay at the Galt House when in Louisville. clean, great location, and just overall excellent.

We were at this hotel for me to attend a convention. We were able to get a really good rate through convention for a suite. The living area was very spacious as well as the the bathroom and bedroom. There was adequate lighting in the rooms. The room was easy access to get to my meetings but due to this we didn't have any view except of a parking area. The hotel was easy walking to the river and to Whiskey Row were there were lots of food choices. The convention rooms were okay but to my surprise the meeting rooms were warm instead of the usual cold one expects. The bathroom area for the convention space was pretty small for a convention space, lots more toilets would have been appreciated. The gym was really nice selection of equipment and a great view of the river while you worked out. The outdoor pool was very cold considering it was end of July. We didn't eat on location so can't speak to the food. There was a large area connection one tower to the next that had coffee/bar/seating that was a popular place and was always full of people when we passed through. The exterior of the hotel could use some refreshing, paint and making the signs match to say either Galt House or Hotel.

I was surprised how nice this hotel was at such a reasonable price. Perfect location downtown with valet parking as well as self parking. Walking distance to all the great visitors spots, restaurants and bars. They have great bars and restaurants to choose from on site. Great staff, clean and well maintained

Stayed at this hotel for a business/hospitality conference, but arrived 2 days early to spend personal time in the city with my husband. The check in process was seamless, the hotel room was recently renovated and spacious bathrooms, they truly honor the towel on a rack shall be reused and the F&B outlets were pretty decent and had approachable pricing. The elevators were also super quick and spacious as well, and the Proximity to the convention center and various local restaurants is pretty clutch! The reason for the three stars: the check out process was unnecessarily painful. I asked to split my bill, either by room night or dollar amount for my personal time and business time. The person at the desk didn't know how to do that, so asked another person who looked at the computer and then just walked away. A third person came up, and asked what they needed help with and didn't understand so just stood there. Finally an older lady with blonde curly hair approached and understood the assignment - yay! However her attitude was that I was inconveniencing her for having to run two cards. Before I swiped my personal card, I was verifying the charges and she proceeded to rush me because the system was going to time out and she would have to start the whole process over (mind you, there was no line at the desk and there were other employees who could assist with guest needs since the original 3 were standing and learning how to run two cards). Then I said can we run the balance on my Amex and in a condescending tone - she proceeded to tell me that nothing else needed to happen. I smiled and replied, "great! May I have a copy of the final bill?" The original person printed it and placed it in front of me with the total facing up and I said, "oh can I have an itemized receipt?" And the manager with attitude said, "it is" and flipped it over. Not one smile, not one thank you, not one touch of customer service. I was a front desk agent at a large property for 3 years and understand that I was the first and last impression for the property. So I was extremely bummed to have been soaked in hospitality provided by various locations around Louisville all week to end in this experience.

I had the absolute worst stay! almost 8 years ago my husband and I stayed here and got the presidential suit and it was hands down perfect! we paid almost 1K but overall it was great. we just stayed lastnight and it was my husband and I first night away from our daughter (she's 10 months old) so this was a special night due to us being able to have a date night! we got the king bed with pull out sofa in the living room. first off it was SO HOT our controller for the air didn't work I called front desk they said maintenance would be down and of course we ended up falling asleep waiting on them 4 hours later. They put us in the wrong room I had a reservation and had to move all of our stuff. The sheets that was on the bed was miserable! The water didn't get hot you had to run it for 20 minutes to have a little heat. AWFUL stay. DO BETTER

One of the classiest and cleanest hotels with a very relaxed atmosphere. We did miss the Christmas lighting but the hotel was great. Very friendly and welcoming. The restaurants are grand. The hostess was exceptional and made every effort to help entertain my two young children. The weather was cloudy but there is so many places to go that is walking distance, like Live on 4th, The Big Four Bridge, and so many historical places along with unique art and history of music museums. The Galt House Hotel is the only hotel in Louisville that has a river walk patio area. Muhammad Ali center is next door and the view from the 21st floor was fantastic. Coming from someone who lives in the country portion of Central Georgia. I recommend this hotel if you are planning a trip to Louisville.

This hotel is huge and has multiple restaurants and a fantastic bar. It's older but it has a lot of class. The customer service was on point, Linda at the front desk was kind, professional, and super helpful. The bed was comfortable and our suite had two restrooms, which was a nice addition. The views from our 16th floor balcony and windows were great. My only complaint was the Starbucks inside of the hotel. Every day, there was only one person working and the lines were absolutely ridiculous every single morning. I felt bad for the barista. I read multiple reviews about cars getting broken into, so we chose to use valet to be on the safer side. We had no issues. I would definitely stay here again!

Staff was so nice and very efficient, they gave great recommendations, told us about upcoming events. They gave us detailed instructions to get to where we needed to go. So helpful. The hotel is very clean, modern. Our room is open and comfortable. My husband got a suite so it was large, our view was the back of the kfc yum center that was disappointing. You pay more for a better room the view should be better. The location is fabulous. Look forward to staying here

When I went to check in my reservations I had made through Booking.com had already been canceled. My wife was already in the Valet parking having our luggage unloaded and I thought I was going to have to go tell her to put everything back in the car and we would be going home. Thanks to Matt Workman, the Front Office Manager talked to me he was able to help make the best Veterans Day Celebration my wife or I have ever experienced. I remained calm, Matt understood that if I was not in an Executive King Suite that this retired Soldier would be going home and sleeping by himself. What a Hotel like the Galt House standout from 5 Star Hotels, in Paris, Rome, Berlin, Seoul, Shanghai, and Beijing, is they do not have the Southern Hospitality and People that honestly care about your stay!! I have traveled all over the world getting to represent our Great Country as a Soldier, I didn't expect Kentucky my home state have such a 5 Star hotel only 50 minutes from the house. Book directly with the hotel, not through Booking.com or some other web site. Book directly, call and confirm your reservations before you arrive. If you have a problem on arrival just be calm and respectful ask to talk to Matt Workman and he and his staff will help you enjoy your stay. Before arriving at the Galt House call or email Matt Workman the Front Office Manager and you and your lover ones will have the best Stay you can have in Kentucky's best and only 5 star Hotel. Front Office Manager Matt Workman mworkman@galthotel.com Office (502) 589-5200

Massive hotel, lots of history. Went at Christmas time. They had a huge blowup light show thing that was cool. Tons of restaurants to eat at there. There are comedy shows, plays, who Done it games with huge groups of people. Just so much.great bars there. Ali Center, right there across the street, steak houses down town that where amazing also. Just a good place to go, if you can get a deal.

Excellent time at this hotel, it is huge! The bridge to connect both west and east building were great. I was in the west building on the 15th floor and still had a pretty good view of the water and bridge. The hotel is in a great location walking distance from the convention centre (as I was on a business trip), and walking distance from most places within downtown Louisville. Check in and check out was so quick and easy, no lines. Staff were friendly, even brought me up a blanket quickly when I was cold. The gym is pretty cool with a panoramic view, and the equipment is relatively good and there is a lot of it which is hard to find in most hotels. The King size room was huge, with a couch, large TV, huge bed that was comfy, great view and the bathroom is huge as well, with duo sink. Was great that the bridge had a Starbucks (open at 7am) and a bar. Overall a lovely experience will definitely stay again.

We've stayed here twice, and both times were off-peak times of the year with no major events happening in the Louisville area. Maybe that's the reason for the following observation, but the Galt House seems like a mostly-vacant hotel that should probably be 1/3rd its current size (?). I'm sure it fills up when something big is happening nearby, but I felt like I was in an empty hotel the last time I was there. The cleanliness and amenities were fine and/or acceptable. But, maybe it's just me, but I kind of felt like Jack Nicholson in the movie "The Shining", with a big-old hotel all to myself, and all the creepiness that goes with that. That's not the fault of the hotel of course, but it does make me question their future financial viability.

I enjoyed our stay. Our room was on the 20th floor in the west tower with a nice view of the river. I found the room clean and comfy. The beds was not rock hard as previous post have read. Staff were polite and accommodating. Great location to walk the bourbon district. We ate at Swizzle and the rotating restaurant. Go to happy hour at 1630. Considering when the hotel was built I did not think it was dated. Rooms were good. Watch the valet. Toyota tacoma as oversized which leads to $ 50.00 per night valet charge.

I recently spent a weekend at the Galt House, checking in on Friday and out Sunday. I arrived early and they were ready for me. Quick and friendly check-in and I was also excited to learn about the in and out privileges for parking I had using my hotel key. The room was fantastic! A small suite feel with a living room, kitchenette and desk separated from the bedroom. Walking through a small hallway took you to the bathroom and bedroom. Large TVs were available in the living room and bedroom space, plus the shower was huge. Both the room and 11th floor was clean and spacious. Ice and vending machines were conveniently located and we had 4 elevators managing the crowd. The Galt House has 4 areas to visit for food and drinks. I recommend all of them but Walkers Exchange. The lobby also has fantastic seating and tables for hanging out or having quick meetings. The hotel is large and recently renovated. Moving between the two towers can get confusing. I appreciate the pedway that connects them, both exterior and interior options. Workout room available and an outdoor pool during the season. Large parking garage with reasonable rates and valet. The Galt House is in a prime spot to visit several downtown restaurants and entertainment spots, several within walking distance. Don't miss the views from the Belvedere, which sits next to / behind the Galt House. This is a popular hotel for rental during Thunder over Louisville. Great stay-cation and I feel so lucky to have been here!

Checking out, I had to spend 25 minutes explaining to them that it would be impossible to both park with valet and self parking as they charged me for both. Once I finally got that straightened out, I found out that the valet pulled a Ferris Beuller and put over 60 miles on my car. The hotel quickly passed the buck by saying it is a subcontractor. A building is only as good as the people in it. Too many other nice hotels downtown.

Pleasant hotel overall. Although, for the price, you'd think everything would be on point. The sheets and comforters on the beds are so rough and dry. I wondered why until my friend got an allergic reaction from the bedding. We called the front desk and they said they could change our bedding to different bedding without "chemicals". Why would you have different safer sheets but not use them already?? It also smelled like urine in the parking garage, the stairwells and sometimes in our room. I thought it was nice having restaurants within the hotel, not really what I was expecting. Expensive as hell! Went to the jockey silks place, waited an HOUR for a salad and sandwich to go. Everyone working there was confused as to what went to each table. Not sure if half of them knew they worked there. No sense of urgency out here.

Was here for a convention, and it seemed like they were surprised to be busy. And it was us PLUS a ton of travel basketball families, so it was booked full. Yet the restaurants were lightly staffed, bartenders were sweating trying to keep up. So good on the workers, but bad on the business for putting them through that. Bernard, one of the Bell staff, worked his behind off all week. Again, he didn't have much help Sunday when people were leaving. The line for check-in and check-out was poorly managed. It was two straight lines that led to a handful of agents. No clear assignment of which lines belonged ot which people, and the agents didn't call from a given line, they just expected us to come forward. When I pointed out that all 4 agents had just accepted people from one line only and let the other go un-serviced, the desk agent yelled at me that we should have stepped up. Really? They want Lord of the Flies in their lobby? TV reception did not work all week, and they didn't have room service. They claimed they drop that during conventions (seems it should be the opposite?). In summary, most of the staff did the best they could (except the desk guy), but the hotel management made poor staffing decisions that made the stay less than successful and had their staff working harder than they needed to.

Location was great, my view was awesome, and the staff was incredibly pleasant and kind. I can't in good faith give more than three star though because the sheets at this hotel were to most uncomfortable sheets ever made. The fitted sheet was see through. The "bedding" was like one thin waffle-textured-blanket sandwiched between what can only be described as two cheap tablecloth-sheets. I was freezing and ridiculously uncomfortable. I was in town for a conference and it was a running joke that everyone staying at the Galt was functioning on no sleep because of how horrible the bedding was for everyone. If the sheets were replaced, this place would definitely be four stars.

I was very hesitant booking this hotel based off the reviews, but I'm glad I did!! Surprisingly the hotel is clean, modern, and within walking distance to everything downtown. We got a room on the 24th floor, and the views of the Ohio river are amazing. Also loved that this hotel has so much to offer with multiple restaurants, gym, pool, and bars. The east and west towers connect on the 3rd floor, so everything you need is within walking distance. The only negatives is the carpet in the hallways could use a deep cleaning, and we had a walk-in shower, which was not designed well. Water gets all over the bathroom floor when showering, otherwise this is my new hotel of choice when i'm in town.

As grand as the hotel markets itself (and it is a grand structure) the staffing and amenities are lacking. I staved 2 night lastweek. First it was very crowded with a convention, when I asked the baggage handlers what convention he responded "Farmers, not our normal clientele" I guess farmers money is below them. Then, nothing is free and the front desk was annoyed I asked about parking validation. Also, twice I had to ask directions from staff that just told me in another language they didn't speak English and walked away. Many hotels in beautiful downtown Louisville, this is too expensive with little return to consider again.

I don't understand they only have one person to check in new guests and answer the phone to current guests. Poor guy at front desk was doing everything possible but they need to hire more personnel. Hotel overall is beautiful, new but feels understaffed. Bar is still closed and some floors need to be mopped for dark spots. Good location, great views and could have huge potential, but needs more staff.

Amending my 5 star review. Parked in the garage at the Galt House and several items were stolen from my car overnight. The thief took just enough that we didn't notice until we were home and unpacking. Bellhop who helped us with our bags would have been the only one to know what was still in there. There are no cameras in the garage according to their security. Quite an operation to prey on tourists who pass through. If you choose to stay here I suggest taking all your items to your room, not using the Bellhop service, and potentially find somewhere safer to park. Disappointed. Expected a much better experience for $300/night and $30 parking.

Staff were not very friendly (on the phone or in person). The hotel doesn't provide any airport transportation which is crazy because much cheaper hotels offer that service. The hallway between the room and the elevator was so stained and dirty, time for an overhaul and get new carpet. Luckily the room was much better except that the pillows were terribly thin, bring your own! The coffee shop always had a very long line but never enough staff working it. The view from the room and the location of the hotel were great but I wouldn't stay here again.

This place needs to wake up. Not having multiple coffee places in a hotel of this size is unbelievable. If you don't have staff try cross training in event of staff issue. Our 1st day we waited over 30 mins for a coffee, how about over staffing. Wake up.

Stay somewhere! The hotel staff was rude. Parking is not included. In the reservation, it said it included breakfast, but they told me it did not when I arrived. And they told me the bar was closed even though it was full of people. The only good thing I can say is it had a great view of the river!