Monaija J.
Yelp
Avoid this place at all costs!
Upon arrival, we requested an early check-in after our long drive and were offered an oceanfront room for an extra $30 per night. I decided to upgrade, but the view was a letdown. Our hotel door was temperamental and only worked intermittently. When I called the front desk, they said it would take 40 minutes to fix, which was inconvenient since we had beach plans. We managed to get into our room after struggling for 10 minutes, but I was worried we'd get locked out if we left together, so we had to alternate going in and out all day.
By morning, the maintenance guy replaced the door handle, which took up my whole morning. Just a few hours later, that same handle fell off when I tried to get back in. The staff showed no empathy; the manager, Adrian, even blamed me instead of his team.
To make matters worse, we found underwear from the previous guest in the pull-out couch. The elevators were slow and sketchy, and the pool water was murky and too hot, leaving us disappointed after a long day in the sun. And on top of everything, they charge a $15 parking fee, which feels unnecessary. This place is truly disappointing.