Donnie Duncanson
Google
Over-priced food and agressive staff. Horrible experience on a recent visit. £11.50 baked potato was cold - we spoke to a member of staff who asked 'have you eaten it?', as if to suggest we were causing a fuss and were trying to get it for free. Later the same staff member delighted in aggresively admonishing us for taking salad dressing to our table stating 'its not to be taken to the tables, it's for everyone'. When we explained we had asked for condiments (mayonnaise etc which there were none) another staff member gave us these to take to our table, the staff member again, aggresively told us 'they're not for your table - they're for everyone'.
Went with my pensioner mother and disabled auntie and I'll never go back again. I emailed them about our experience but they never responded - they obviously don't care about their customers and there's clearly no management in charge. I've been once before and it was much better than this, so no idea what has happened but other reviews stae a similar experience. Atmosphere is good - it's a beautiful setting and view but my goodness what a horrible and upsetting experience.
£45 for 2 cold baked potatos, 2 coffees and 1 slice of cake to get this level of service. I'm absolutely fuming when these sorts of outings are a luxury in these times... and to get no response to a formal complaint...? Terrible value.
I would recommend avoiding.