The George Hotel

First time staying at The George. First of all THE STAFF from reception, restaurant, bar are amazing! Friendly and attentive and always with a smile. Many breakfast options, cold and hot. And excellent food over dinner. The only improvements that we suggest to do is with a room. We booked top floor room facing the mainland, the views STUNNING. However only one little window that you can open, the room is hot. It seemed that it was much cooler anywhere else but the room. There was a fan but it didn’t help much. Plumbing issue with drains not coping fast enough with draining water out. TV needs an update. With these improvements and suggestion. It would make our stay much more enjoyable!

Lovely sea view from the garden. Makes you feel like your abroad. But this is the Isle of white and one of them gems you need to experience with lovely sea views, welcoming staff and a good waiter service. The staff are very polite and attentive to your needs. You won't find many places like this with great views and great service this part of the country. Will definitely be returning. And those reviews of expensive it's not expensive for this location. It actually normal price. Thank you The George

We ate at the restaurant and got a lovely table with a water front view. We went for a late dinner (8pm) and the place was full- only issue was lots of families and very loud kids in the tables next to us so it was too noisy. The outdoor seating area - don't expect much, it's a beachy feel with tables and benches and neither were very clean so it was a bit off-putting. Food was good, we tried the burger, the pea and mint risotto and the mussels. Service staff are very laid back and friendly, we were clearly out of towners and stuck out like a sore thumb as it seemed to be mainly locals, but we didn't have any issues with it. |Once the kids left it was much quieter but the noise level negatively impacted our evening.

We stayed one night as a family at the George Hotel and its a wonderful experience. Yarmouth is such a charming place and this hotel suits it. It's a calm and quiet place with great waterfront views and sunsets. Staff here is hot and cold.. I guess all tourist places are like that.. The restaurant here is very nice with good light menu and drinks are fantastic. It was great to experience this place as we enjoyed couple days in Yarmouth, but for a family of 5 it was quite pricey.

A disappointing experience. Such a shame as it promised so much upon arrival. Fabulous garden in a great location. The few staff that were serving were v helpful but poor things could definitely not service the needs of all the covers to the expected standard. If you are serving a £45 steak it should be first class, alas it was good but not great. Drinks and starters took a time to arrive, mains even longer. Subsequent drinks failed to appear. And to top it all off the lady on reception couldn’t engage to help us order a cab. Very average over all.

Restaurant review only as we were not staying at the hotel. We had an incredible meal on Saturday night (9th August). Probably the best main course (shared lamb) in decades and beautiful deserts all served by the delightful Nina.

I had a fantastic experience with both the food and service! The fish was fresh, perfectly cooked, and full of flavor—clearly prepared with care and attention to detail. The portions were generous, and the presentation was top-notch. On top of that, the staff was friendly, attentive, and made us feel welcome from the moment we walked in. It's not often you find a place that nails both the meal and the service, but this one definitely does. Highly recommended!

Although expensive we chose to stay at the George Hotel & Beach Cub because it advertised parking & being a beach club.|First off the hotel does not have parking despite the Booking.com advert listing it has having parking & putting top of the list of “things you might like”, Parking. The hotel fronts onto a narrow one way street so briefly dropping off baggage is problematic as you will holdup traffic. There is a small pay & display car park to the side of the hotel but spaces are limited & it is often full & it only offers short term parking. The most practical parking option is to use the long term car park which is a 7 Minuit walk away.|Secondly if the description “beach club” conjures up images of relaxing on a sun lounger on a beach enjoying a nice cool drink, forget it. Closely look at the hotel pictures & you will see that the beach, such that it is, is very small with no sun beds. Warning signs abound telling of the danger of swimming & not to do it. There is, however, a large very busy terrace full of noisy revellers enjoying drinking the afternoon away. If that’s for you then the George is perfect.|To add balance many of the staff were very good. Our spacious Superior room offered a comfortable bed. Breakfast was, in the main, good but at these prices I expect a little more than mediocre sliced white or brown bread.

The location is super, one door down from the Ferry Staff was very helpful, and building is well maintained Food has been excellent. Lunch was terrific and well served. I'd stay here again Claud Bi

A wonderfully old hotel, situated right on the bay, with views overlooking the water, if you book early enough. Whilst the restaurant in the hotel, where my partner and I went for dinner, was nicely decorated and rumoured to have a great reputation, I left disappointed. The food was pleasant, not amazing, despite being rather pricey - up to £15 for the main meal, and £7 for a starter. The choice wasn't extensive, and for someone who doesn't like pates or terrines, that ruled out a sizeable chunk of the menu. I think I could have tolerated this had the cheapest bottle of wine not been marked up hideously, but the straw that broke the camel's back, for me, was the Molten Brown fraud. As a Molten Brown fan, I know my stuff, and know a bottle of Naranji when I see / smell one. So, what's a restaurant and hotel which apparently justifies its higher prices under the tag of 'luxury' doing, PRETENDING to have Molten Brown products in the bathrooms when, in fact, they were nothing of the sort. Was it a Lidl equivalent in a bit to save costs? Why the lies? I'm still bitter, to this day. So, to summarise: Decent food (and nice fish, freshly caught), good bottle of wine, although pricey. Lovely views out onto the waters. But didn't get a sense of value for money at all, which I felt was a great shame.

UPDATE: The general manager, Brian Garside of 'The George' responded to my original review over on TripAdvisor. Sadly instead of taking that opportunity to do some damage limitation, and simply apologise for what was an overly busy night that they hadn't quite been prepared for. He instead appeared to insinuate that all that I said was a lie and didn't address any of the issues I had raised. Sadly in the modern age of customer service, his approach does nothing to appease the situation, it only exacerbates it. Which in turn has led me to follow up and write further reviews like this one. The fact his staff informed me of the facts I wrote about, seems to highlight the ineffective communication between staff and management. Initially after that failed evening I would have returned to The George for a formal dinner - no question. However, after the response from their representative - Brian Garside - I would now rather give my money to a more deserving restaurant/Hotel of which there are plenty in the area. He had the perfect opportunity to show just how good they are as a company to the online world. Alas, he sadly used his voice as an opportunity to belittle all that I said, and instead had the gall to attempt to advertise just how great 'The George' actually is. It's time they bought their online customer service skills up to scratch, after all, these reviews will be around for years to come. Please think about that next time you decide to respond to your customers in the way you have Brian! ORIGINAL REVIEW: We've been to the George a few times and it's been a very nice place to visit. Tonight however - 5th Nov - we felt that they let us down, a real disappointment. You see we were celebrating a 40th and decided that because The George was having an evening of hot spiced drinks and food in the garden which coincided with the Yarmouth fireworks, that it would be a lovely way to spend an evening. We called up, and reserved a table to be sure we would have a place. On the phone we asked what would be a good time to make an appearance to enjoy the fireworks and their hospitality, which we were told 19:45. Sadly however - and not at all The George's fault - the fireworks kicked off early and were all over by the time we arrived - 19:45. The place was heaving inside, and so we headed outside to the garden area and bar where we proceeded to find no table reservation. Thankfully this didn't matter, you see it was a bitterly cold evening and not many people were outside. So we found some seats near the heaters, and headed to the garden bar to find out about the delights of what they had on offer. This is where it all went wrong. At the bar we were informed they had already ran out of the spiced cider that they had on offer. Instead we were told that they were making some spiced blackcurrant instead, and it would be out at some point. Ok we thought, not quite the back up drink you'd really hope for on a cold night, it's what your mum would make you as a kid if you were ill. Nonetheless, in the mean time we thought we'd ask for an alternative tipple. Sadly we were then informed they couldn't serve any other types of drink outside as the bar wasn't setup for it. They could happily serve us the food on offer, although this was pretty limited and were told they only had two choices of fillings for the jacket potatoes. The whole drink debacle really made us question whether it was worth staying for the food, so we decided to head inside. The fact that the bar outside couldn't serve any drinks explained exactly why the bar inside was packed. And even worse, they didn't seem organised at all as they only had two members of staff behind the bar who really did appear rushed off their feet and struggling to keep up. In fact at one point, there was no one behind the bar, as one had gone off for change and the other just seemed to vanish, probably for more alcohol of some sort I guess! We decided to get a drink which sadly took a good 10+mins at the bar, and then proceeded to struggle to find some seating for us all. At this point, we decided not to even contemplate getting any food, why waste good money when we felt it would just be a further letdown with the limited choices. All in all it was an extremely disappointing evening, and a bad end to what should have been a lovely birthday. It's not the cheapest place to eat and drink at the best of times, and we hoped for so much more from what usually is a lovely place to be. In conclusion, if you're here for the hotel or the main restaurant and food, I'm sure you'll be fine. But for special events like this evening, I would not get your hopes raised at all. Would I come again next year? No, not for the fireworks event at least. They had the perfect opportunity to make this night a success, and sell the place to all the new customers they had coming through there door, sadly though, that night went down like a wet firework!