Michał Majchrzak
Google
The hotel absolutely did not meet the standard that was booked through Booking. The first room had no wifi, and the second was of a lower standard than the one we paid for. Breakfast was very poor, and the room was noisy due to parties in the building. After agreeing to a refund, the hotel completely avoids responsibility – the manager does not reply to emails, refuses to meet, and for weeks they haven’t even provided the refund amount. We have already been waiting a month for the money, and the hotel is deceiving people. It was not a small amount, and instead of professionalism and willingness to help, we encountered disregard, dishonesty, and outright fraud. I want to emphasize that we did not leave the hotel on a whim – the reception itself admitted they did not have another room of the same standard to offer and agreed to our check-out.