Natalyakinggg K.
Google
I’ve been to Good Luck Coconut over eight times now, and it’s always been one of my favourite spots in the Viaduct/ Silo area. The staff have always been lovely and welcoming. they all know us and we’ve brought our two small chihuahuas each time. We always sit outside, and they’ve always been allowed to sit up on the bench with us.
However, since the new front-of-house manager started, the experience has really changed. After our second visit with her there, she suddenly told us that pets are no longer allowed on the seats. Fair enough, if that’s the rule, we’ll respect it But then she said, actually, the dogs can stay on the seats this time? It just felt inconsistent and confusing.
What made it worse was seeing other guests with their shoes on the seats which was apparently fine. When I asked about it, I was told the rule was because they’re “cleaning the seats more often now.” But surely seats should be cleaned regularly anyway? The double standard doesn’t make sense clean, well behaved dogs aren’t allowed, yet shoes that have been who knows where are?
It’s disappointing because we genuinely loved coming here but the inconsistency and lack of logic in enforcing these “rules” has really put us off. Hopefully management can sort this out. it’s a great venue with okay food but experiences like this make loyal customers think twice about returning.