Hasan Ali
Google
Update: The management has PAID to REMOVE my review. It does not appear on the public page. I am updating it so it appears again, if it disappears again we know they paid to remove it instead of handling the issues!
DO NOT MOVE HERE! TERRIBLE, TERRIBLE MANAGEMENT!
I lived in this building for years, I am now a former tenant but am updating this to warn potential new tenants. Over the time, the management has gone seriously downhill and they are now absolutely incapable of doing their jobs. Here are just some examples of their incompetence:
1) They tried to claim that the money we left with them for a security deposit was over $1,000 less than it actually was. We showed them proof this was not the case, they still claimed it was so. I showed more proof, using their own records, and finally the management office gave up trying to do basic arithmetic and handed it over to their accounting department (which took FOREVER), and the accounting department had to explain to the management how we were right.
2) Over the time multiple people have lived in the apartment and people have been added and removed from the lease. They had the wrong people on their systems on the lease multiple times, despite being told they were wrong.
3) Lease renewals never go out on time. If you try to contact and ask for information, you get lied to about how the property manager will reach out and they never will. When we finally got our lease renewal (14 days before we would have to sign it), we saw it was dated over a month prior. So they had it ready, by didn't give it to us so we would have less time to make an informed decision. Absolutely terrible behavior.
4) They lose records on their end and try to charge you to compensate. They lost my renters insurance policy documents, and decided they were going to charge me for their overpriced policy.
5) There used to be 4 carts available for moving groceries and such. You would take a cart when you needed. They decided to replace these 4 with 2 carts that don't fit through their own sliding door (if you don't do it a certain way it will smack the sensor), and add a ridiculous system where you have to sign carts out with the concierge. Absolute waste of time for a system that worked perfectly before, and now there is less carts too.
Overall, DO NOT move in here. The headache with dealing with this place's absolutely awful management is not worth your time.
The maintenance team is great. The door people change too often, but there are some rockstars (John).