Kyra F.
Google
I booked a table at The Granary to celebrate my sister’s graduation. Our waiter was fantastic and made sure our glasses never ran dry, which is always a win. The food was delicious, beautifully presented and the portions were generous.
Unfortunately, the reason this isn’t a five-star review is because of how the lunch ended, which really dampened what started off as a great experience. We went with the Restaurant Week set menu when we arrived. The waiter accidentally captured each meal separately instead of applying the set menu price, an honest mistake, and he immediately apologised. That was fine.
What wasn’t fine was what followed. It took almost an hour and 15 mins for the manager and another staff member to “fix” the bill. You’d expect this to be a simple correction even Spur can sort that out in minutes. Instead of just re-issuing the bill with the set menu pricing, they decided to try some mad maths. They came back multiple times, explaining new totals that were still wrong. After several rounds of confusion, I eventually took out a pen and paper and did the math for them. In the end, they amended the bill to reflect the set menu which means they could have done that from the start, but for some reason chose not to. They apologised but an hour and fifteen minutes is unreasonable by anyone’s standards.
What also left a sour note were a few unprofessional moments: the manager made awkward comments about the waiter to us; the chef snapped “What?!” when the waiter called out to her then backtracked when she realised guests were still seated. And despite asking during the booking if we were celebrating an occasion, the restaurant made no effort to acknowledge it - which makes you wonder why they ask at all.
The view is beautiful because it’s Cape Town but the service and management left much to be desired. Unfortunately, the frustrating end overshadowed what began as a lovely day and I wouldn’t rush back or recommend it.
