Shivam Agarwal
Google
We recently stayed at the Grand Dragon Hotel and found the experience to be a mix of positives and disappointments.
The Good: The rooms were neat, clean, and well-maintained — definitely up to expectations. One of the highlights of our stay was the breakfast spread: a good variety with excellent service that made mornings pleasant and enjoyable.
The Not-So-Good: However, there were several areas that left us underwhelmed. Although the hotel had clearly communicated the ₹2600/night charge for an extra bed at check-in, it was surprising that no bed was actually placed for the third person in the room until we followed up. This felt like a basic miss in hospitality.
The "high tea" offering was quite disappointing. It consisted of just tea and a few cookies — far from what one would expect under the label "high tea," especially at a premium property.
Another letdown was the view from the room, which didn’t match what was shown in the promotional photos. Additionally, we had requested a paid upgrade to a luxury room with a balcony. Despite a vacant room being available right next to ours, we were told there was no availability. That response felt disingenuous and diminished the overall guest experience.
Overall: While the hotel delivers well on cleanliness and breakfast service, there are gaps in guest service, transparency, and value for money that need attention. Would recommend with reservations, depending on your expectations.