The Grand Hill Hotel

Nice and spacious room. Gym is a bit simple but the treadmill did their work Close to a bus stop that takes you to the centre Staff is nice Tv didn’t work always, network fell out multiple times A lot of grocery stores close by in walking distance A very nice price - value ratio

The place looks better in photos, the rooms are generally still acceptable. However, service in this hotel is non-existent. Firstly the TV was not working, informed staff and it was still not fixed, even the room service line. Nobody even picks up the line, even calling to the front desk nobody picks up. Needed some utensils, for some food, went down and asked the reception for it, was told to go get it myself at the buffet area upstairs, I was flexible and went up to find the utensils,but the place was locked. I came back all the way down to inform the receptionist, just to be told to go get it myself again at another restaurant at another level. Like seriously? It was already rude enough I was told to go get it myself, let alone making me go up and down the building several times, is there even any service? I was so frustrated and just left, as I didn't want to make a scene. This was at 9pm 16/09, a male receptionist. If this is the service standards, might as well call it self-service hotel. Please do something about staff like that, disappointing. Only one with great service we had was a female receptionist/manager working at the front desk. Which I really appreciate and would love to thank!

We loved our stay at the Grand Hill, staff were great and accommodating, friendly and really look after you. The food, was amazing, your tenderloin steaks were incredible and priced amazingly (you had run out by the time we left). Thank you to all the staff at Grand Hill.

Stayed in this hotel for 3 nights on 2 separate occasions as part of a tour. The hotel is several kms from the main square and with the appalling traffic in UB it is a long walk to town. It is packed with large, annoying tour groups who clog up the lobby and lifts then decend on breakfast like locusts. There are only 2 lifts for hundreds of guests and both operate on independent buttons so everyone tries for both which adds delays - waited 10 mins for one after breakfast! Speaking of breakfast - it isn't great and definitely not a 4 star hotel offering. Try to be on the 16th floor breakfast group as it is more spacious and had a better selection. The 15th floor option was dire - food ran out, selection was poor and some if it smelled rotten. Aircon didn't work well on the western side of the hotel during our first stay but was fine on the eastern side when we returned for 2nd stay. Bathrooms getting a bit tired. Beds were OK but the weird bead pillows were not to our liking. There are many better options in UB - better priced and better located.

The hotel was really comfortable and nice. I was worried about quality when I booked but I was pleasantly surprised. We got the junior suite for a good price and thought it was worth the price. The bathroom was spacious and had many toiletries. I thought the bathroom was dimly lit especially the shower and could be better lit. The bed was comfortable and the room had several windows with lots of light and great curtains as well”. There was a could and a kitchenette which were great. The location isn’t ideal it’s too far to walk to the city and traffic in Ulaanbatar is quite bad as well so taxis were a difficult option. The breakfast was good - great variety and selection of food, pastries and drinks. There is a cafe and boutique cashmere shop in the lobby as well which are really nice. The restaurant upstairs is also open late and has great food and views of the city!

Let’s start with the good. Make sure you get the breakfast included at the Irish pub on the top floor. It is amazing with amazing views over Ulaanbaatar. The location was pretty good not too far to go if you catch a cab to anywhere. Make sure you download the UBCab app before you get here. There not too much around the hotel. As for the room it was alright except the doors open outwards and allow lots of noise from the lobby to come in. The air conditioning in my room also doesn’t work so I was left rather boiling during the night. But aside from that I had a good nights sleep.

Nice place to stay and very good service The came to pick me up at the airport I am very happy and I will come back in my next trip to Mongolia

Due to an unfortunate incident, my sister and I spent two weeks in this hotel. The staff are so friendly and helpful. The restaurant food is delicious! Breakfast buffet is included with the room, but it’s a bit heavy for me- fish and chicken for breakfast? 🤣. The shower has plenty of hot water, good water pressure, too. The bed is soft! This is a very nice hotel.