D Hal
Google
Do not judge the book by it's cover.. The perception that any person in the front of the house understands customer service is a farce. Step up to the bar after being told our reservation was being honored and we'd be just five minutes, the bar tender tell us we can't order drinks at the two vacant seats as we are 4. I protested and asked where can we go, he reluctantly with a nasty attitude took our drink order and asked us to step away from the bar. Mind you we were to wait for 5 minutes, for a reserved table . Fast foward 10 minutes and we were wisked to a low table in the bar. Not suitable for the establishments "fine dining", nor our parties size. We protested and we're told another 10 minutes. About 25 minutes later than out reservation. The manager shows. He's very naieve and making excuses and extremely versed in the art of a poor argument . Sadly, his true fault is he has no ability to listen. Could not hear anything we tried convey over his own voice and had no ability hear what we were trying to convey. With no capacity of owning a mistake and clearly being too overwhelmed, from a lack of experience in customer service to understand ,the customer is mostly right, all he had to do was close his mouth and listen as opposed to speaking over adults with far more F&B experience. We were patient, however he forced us with his tone leave. Your customer has a right to be heard and not spoken over. As we left, I felt it necessary to assure him he had no idea why we were leaving. I was hopeful he'd heard me and told him had he not been so abrupt, just listened and not interrupted us and heard what we were saying; he'd of known we were leaving as we were unable to comfortably wait for the table, with a cocktail . Not because the table was not ready. Quite Franky he's got no right to lead a team with his experience. Sadly ownership most likely has not a clue what the face of the establishment represents.
Beyond terrible customer service