Emily Sheets
Google
Overall, bad customer service, and the accommodations are not kept up properly.
My husband and I were supposed to stay the night here on 7/25/25 for our anniversary in the Divine Providence room, but only lasted about an hour. When we arrived, we noticed it was pretty warm inside the front foyer and thought it was just because it's an old house. No one was around to greet us for a few minutes, but we could hear her talking on the phone in another room. When she came out to greet us, she barely confirmed who we were before handing us keys and giving vague directions to our room, plus conflicting information to the website regarding breakfast. We found our room, and the second we walked into the room, we realized it was pretty warm too. The old window A/C unit read 82 degrees. We quickly found a standing fan in the closet and set it in front of the window unit, hoping it would help redirect more air flow. The bed was very soft and sloped into the middle like it was old. The wallpaper was peeling off the walls in several places. The bathroom had only 2 little sconces next to the vanity, with very dim bulbs in it. We had plans to go to a fancy dinner, so I was trying to get ready in the bathroom, and could hardly see. Found it super weird that the toilet, and soaker tub are right against the front windows of the house, with zero curtains to close in the night, so I guess you're supposed to hope no one walks by at night when you have to go to the restroom? We left the room about an hour later to go to our reservation, and the A/C unit still read 82 degrees. When we returned after dinner, it had only gone down to 81 degrees after another hour. At that point, we decided we could not put up with the heat to sleep in for the night, got our stuff and left to find another hotel for the night. The next day my husband called during business hours to request a refund, but only got the voicemail box, and left a message. We waited a couple of days to see if we'd get a call back, but nothing. He tried again on Tuesday 7/29/25, only to have his number sent directly to voicemail this time. So we figured I would try calling this time from my own phone number. Surprisingly, I got through immediately. I spoke to the lady, who never once introduced herself, and explained the situation and our desire for a refund. She told me that yes, I would be getting a refund to the card we paid with and it would take 1-3 business days to process, and that they realized Saturday morning that the A/C was down. I spent the next week checking our bank account everyday looking to see if the refund had come through yet, and by 8/7/25 it still had not. So I called back, the lady told me the refund had been processed on 7/31/25, and that it actually takes 2-3 business days to process, and that she would look into it for me. There was no offer of calling me back to let me know what was going on. My husband decided we were not going to get our money back from them, and started a dispute with our bank since they clearly have no intention of doing the right thing for us. I've waited to write this review because I was waiting to see what the outcome would be on their end, but clearly it isn't a good one. Avoid this place at all costs, it's in serious disrepair and poorly managed.